Common Issues After Device Replacement
1. Device Serial Number (SN) Not Recognized
2. EMS Strategy Not Executed Correctly
1. Device Serial Number (SN) Not Recognized
Possible Cause: Replacement carried out while power module was powered on. System not completely powered off before replacement.
Suggestion: Shut down the power module, then replace the device. Perform commissioning again through the Anker app.
2. EMS Strategy Not Executed Correctly
Possible Cause: Commissioning steps were not redone through the Anker SOLIX app.
Suggestion: Redo commissioning through the Anker SOLIX app.
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