Common Issues After Device Replacement

1. Device Serial Number (SN) Not Recognized

Possible Cause: Replacement carried out while power module was powered on. System not completely powered off before replacement.

Suggestion: Shut down the power module, then replace the device. Perform commissioning again through the Anker app.

2. EMS Strategy Not Executed Correctly

Possible Cause: Commissioning steps were not redone through the Anker SOLIX app.

Suggestion: Redo commissioning through the Anker SOLIX app.

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