1.1 How do you get a manager account?
1.2 How to add user accounts? (for installers/engineers)
Anker SOLIX provides the Anker SOLIX Professional O&M Platform for our installer/distributor partners to monitor all Anker SOLIX X1 devices' status in one place, achieving easy maintenance with less effort and greater simplicity.
Australia/Canada/Mexico/USA: https://ankersolix-professional-us.anker.com/home/
Dominica/EU/Ecuador/Switzerland/UK/Ukraine: https://ankersolix-professional-eu.anker.com/user/login
Installer accounts need to be set up to log into this platform. For any account issues, please feel free to contact our customer service team at support@anker.com.
If you don't have an account yet, please know that we also have a demo site for you to see the whole picture of the O&M platform.
1. Account
For cooperative companies, please register a company manager account first. And then the manager could add users/accounts for their employees/installers.
1.1 How do you get a manager account?
You can register a manager account on Anker SOLIX Professional App following this guidance:
https://support.ankersolix.com/s/article/How-to-Register-as-an-Anker-SOLIX-Installation-Partner
1.2 How to add user accounts? (for installers/engineers)
1.2.1 Add a New Role
Find Role Management and set up types of roles first.
Normally, there are two different roles: installers who need to go on-site doing the installation and commissioning work, and technicians who need to monitor the status and data from the installed systems. But you can add more different ones according to your needs.
1.2.2 Add a New User
Go to User Management to add user accounts for your installers/engineers.
There are four parts you need to pay attention to when you add user accounts for your installers/engineers.
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Part 1: Select whether this user account needs to log into the Anker SOLIX professional APP or this O&M platform, or both. If the user only needs to use the Anker Professional APP to do the commissioning work, then only the option App needs to be checked.
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Part 2: Input the user account basic information. Noted the email address here is the one used to receive the login link and default password, so make sure it is valid.
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Part 3: Select the Role Name (options will be the ones that you set in Role Management).
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Part 4: Remember to add Associated systems if needed. Normally this is for system monitoring, if the user account is for monitoring systems installed in a specific area, you can select all the installed systems there for this user account so that he/she can see all the systems when he/she logs into this platform.
1.2.3 Add a New Organization
If you are the distributors, you can also add company accounts for your dealers or installer companies.
There are also four parts that you need to pay attention to when adding the organizations.
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Part 1: Select whether the organization is an installer company or a dealer.
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Part 2: Input the company information of the organization.
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Part 3: Input the information of the company manager who will have the administrator permission to operate this platform.
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Part 4: You can add up to three administrator accounts for one organization.
Notes:
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For each primary organization, up to four levels of subordinate organizations can be added.
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The level under which there are sites can not be deleted.
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For existing roles, they have no permission to manage organizations. Ask the administrator to allow it if needed.
1.2.4 Account Confirm
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Ask your installers/engineers to check their mailboxes to find the confirmation email from AnkerPower:
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If they didn't receive the email, please email to support@anker.com for help.
2. Intelligent Management
2.1 System List
2.1.1 System Status
On the very top, a pie/ring chart shows how many systems are normal, offline, and in other states separately. And also a summary of all the system's home load, battery, grid and solar data.
You can also check for the status of an exact site/system by searching for the system ID.
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If the system status is "-", then this system has not gone through the commissioning. It might be because the installers only started using the Anker professional app to create the X1 system, but did not finish the commissioning due to network issues, firmware issues, OTA issues or they haven't delivered the system to the homeowners.
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If the system status is "Normal", then it works normally.
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If the system status is "Offline", then it indicates that the system is disconnected from the network.
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If the system status is "Fault", then it indicates that the system has at least one fault-level issue (perhaps also with alarm-level issues).
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If the system status is "Alarm", then it indicates that the system has at least one alarm-level issue (and without any fault-level issue).
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If the system status is "Off-grid", then it indicates that the system is disconnected from the power grid. The reasons include but are not limited to a power outage or a manual shutting off of the grid circuit breaker.
2.1.2 System Monitor
By tapping System Monitor, you can jump to the System Overview, Energy Statistics, Device Details, Fault Information, and Parameters Setting.
System Overview
On this page, you can check the energy flow and some key data of the system.
Energy Statistics
Energy Statistics Chart: On this page, there is a clear bar chart showing everyday total power production and consumption, or power data at every moment. You can change the timespan as you need.
Energy Analysis Chart: On this page, you can check the energy statistic data of the system, including solar power, load consumption, battery usage and grid electricity status. How the energy comes and goes is at a glance.
On the up-left corner, you can choose the time span to view the statistics. On the up-right corner, you can switch to the Analysis view to see more detail, or download the statistics.
Device Details
On this page you can check the device tree of the system and the running status of each device.
Fault Information
On this page you can see the fault list of the system, including the current ones and the history.
You can use the filter to search for a certain kind of fault.
2.2 System Map
On the System Map page, you can see all the locations of the existing systems on a map, or search for a system using the search box on the up-left corner.
Hover on a system on the map to see brief system information. The numbers on the map indicate there is more than one system in this part of area. Click on the numbers to see them.
3. Fault Management
On the Fault List page, you can view all the faults, either current or cleared, of all the systems that you manage.
You can use the filter to search for a certain kind of fault.
