The power sensor and CT must be purchased from Anker or its authorized channels; otherwise, the project may not be able to go live due to unsupported meter types.

II. Troubleshooting

1）A60 fault

Abnormal performance: The system reports Error Code A60, indicating a “CT fault on the grid-side meter”.

Possible Cause: Wiring error of the CT of the electricity meter on the grid side.

Suggestion: Adjust the wiring of the electric meter. For specific wiring scenarios, please refer to：https://support.ankersolix.com/s/article/Anker-Solix-X1-Meter-Wiring-Diagram-AU

2）A6 fault

Abnormal performance: The system reports Error Code A6, indicating a “Grid Meter Communication Failure”.

Possible Cause 1: The grid meter communication line is connected to the wrong position.

Suggestion: Connect the meter communication wires correctly. For specific wiring scenarios, please refer to：https://support.ankersolix.com/s/article/Anker-Solix-X1-Meter-Wiring-Diagram-AU

3）A7 fault

Abnormal performance: The system reports Error Code A7, indicating a “PV Meter Communication Failure”.

Possible Cause 1: The PV meter communication line is connected to the wrong position.

Suggestion: Connect the meter communication wires correctly. For specific wiring scenarios, please refer to：https://support.ankersolix.com/s/article/Anker-Solix-X1-Meter-Wiring-Diagram-AU

4）A5 fault

Abnormal performance: The system reports Error Code A5, indicating a “Battery Module communication failure”.

Possible Cause 1: The wiring between the two battery module stacks is loose.

Suggestion: Adjust the wiring between the two battery module stacks.

Possible Cause 2: The 120-ohm resistor is not connected to the battery at the very end.

Suggestion: Connect the 120-ohm resistor to the battery at the very end.

5）P65 fault

1）When the system is completely powered off, first turn on the grid power. After the grid is powered on, then turn on the battery and PV.

2）If restarting the system for the first time does not resolve the issue, try restarting a second time following the steps in (1).

3）If steps (1) and (2) do not resolve the problem, check whether the grid L1/L2/L3/N and the backup’s live wires L1/L2/L3/N are short-circuited together.

4）If the above three steps still do not solve the problem, it is possible that there is an abnormality in the internal sampling circuit of the device (which is very unlikely), and the PCS needs to be replaced.

6）P36 fault

Abnormal performance: The system reports Error Code P36, indicating a “Grid Interconnection Relay Fault”.

Possible Cause 1:The backup loads are connected to both the Subpanel and the Main panel at the same time.

Suggestion:

Disconnect the PCS breaker and check the backup load to ensure the backup load is already disconnected from the grid. (If the backup is connected to the grid, it may cause a permanent P36 fault.);
Check the PCS AC grid wiring to see if the A, B, C, and N wires have any poor connections. (If the N wire has poor contact, it may cause a permanent P36 fault.);
Check the backup wiring to see if the A, B, C, and N wires have any poor connections.
Check the circuit breakers on both the grid-connected side and the backup side to see if the A, B, and C phases of the breakers have any poor connections.

7）P53/P54 fault

Abnormal performance: The system reports Error Code P53/P54, indicating a “PV1 overvoltage / PV2 overvoltage”.

Possible Cause 1: Excessive number of PV panels configured.

Suggestion: Reduce the number of PV panels. The number of PV panels should be configured as follows: Number of PV panels = System voltage upper limit (1000V) / Open-circuit voltage of a single PV panel / 1.1. Round down the calculation result to the nearest whole number.

8）P55/P56 fault

Abnormal performance: The system reports Error Code P55/P56, indicating a “PV1 reverse connection / PV2 reverse connection”.

Possible Cause 1: The PV1- terminal is connected to the PV1+ port on the Power Module, and the PV1+ terminal is connected to the PV1- port on the Power Module; the PV2- terminal is connected to the PV2+ port on the Power Module, and the PV2+ terminal is connected to the PV2- port on the Power Module.

Suggestion: Adjust the PV wiring: Connect the PV1- terminal to the PV1- port on the Power Module, and connect the PV1+ terminal to the PV1+ port on the Power Module; connect the PV2- terminal to the PV2- port on the Power Module, and connect the PV2+ terminal to the PV2+ port on the Power Module.

III. Common precautions

1）AC-backup port overload

If a load needs to be connected to the AC-backup port, the load on each phase must be less than the maximum output power per phase of the AC-backup port for the installed model.

The maximum output power per phase of the AC-backup port for each model is as follows:

X1-H5K/8K/10K/12K-T: 5kW/21.7Aac

2）Precautions for filling in NMI

South Australia

Select SAPN

Victoria

Select Ausnet/CITI POWER / Powercor / United Energy/Jemena

Western Australia

Select Synergy

3）The Bluetooth cannot be detected at commission

Recommended actions:

Check if the module is properly connected.
Check if the module is powered on correctly (whether the WiFi dongle has a red or green light).
Check if the module's USB port is functioning normally and has not been damaged or recessed due to forceful insertion.
Make sure there are no other phones connected to the device's Bluetooth.

4）Unable to connect to Bluetooth at commission

A. Failed to connect to the device's Bluetooth by scanning the device QR code. Recommended actions:

Check if the module is properly connected.
Check if the module is powered on correctly (whether the WiFi dongle has a red or green light).
Check if the module’s USB port is functioning normally and has not been damaged or recessed due to forceful insertion.
Make sure there are no other phones connected to the device's Bluetooth.
Restart the mobile APP and try reconnecting to the device's Bluetooth.
Restart your phone Bluetooth, reopen the APP, and reconnect to the device's Bluetooth.
Try connecting with another phone.

B. Failed to connect to the device's Bluetooth by entering a password. Recommended actions:

Restart the mobile APP and try reconnecting to the device's Bluetooth.
Restart your phone Bluetooth, reopen the APP, and reconnect to the device's Bluetooth.
Try connecting with another phone.

5）Please ensure that the AC-grid port and the AC-backup port are wired securely; otherwise, it may cause equipment damage.

6）After installation, if the system isn't commissioning through Anker SOLIX App, make sure to completely power down the system.

Suggestion:

After installation, commissioning must be performed to update the device firmware to the latest version.

If commissioning is not performed, the system must be completely powered off; otherwise, the battery will deplete in about three days and become permanently damaged.

To power off the system:

1. Press the black start button on the power module for 8 seconds.

2. Toggle the BAT switch on the power module to OFF.

7）After adjusting the device wiring, it is necessary to restart the device.

8）At the initial stage, all switches must be set to the "on" position.

If the BAT switch is not in the "on" position during the commission, the battery may be permanently damaged due to over-discharge during subsequent use.

9）Operation of equipment while it is powered on is not allowed

10）How to disassemble the AC-grid terminal and the AC-backup terminal

To remove the AC grid or AC backup connector, depress the buckle and turn the locker in the unlocking direction.

11）Pre-start Preparations for Initial Startup

(1) Ensure that the power cables, meter communication cables, and CT sensors (if any) are all properly connected, and that the wiring sequence of the power cables is correct.

(2) Ensure that the CAN communication link is connected and that the terminal resistor has been installed.

(3) Make sure that the device’s PV switch and Battery (Bat) switch are in the ON position. After confirming that the external PV isolator/PV circuit breaker and Grid isolator/Grid circuit breaker are all in the ON position, proceed with the initial self-check process. This ensures the device can check both internal and external wiring connections as well as the overall system health.

12）Base Baffle Installation Instructions

When the holes of the base and the base baffle do not align, only one screw should be used to install each base baffle during assembly.

The specific scenario is as follows:

Install the base baffle on the left side of the base

Align the mounting hole of the base baffle with the mounting hole on the left side of the base (align with the front hole as shown by the arrow in the figure below), then secure it with a screw.

Install the base baffle on the right side of the base

Align the mounting hole of the base baffle with the mounting hole on the right side of the base (align with the rear hole as shown by the arrow in the figure below), then secure it with a screw.