I. General skills

II. Troubleshooting

1）A41 fault

2）A100 fault

3）P47 fault

4）P82 fault

5）A44/A45 fault

6）P78 fault

7）P87 fault

8）A5 fault

III. Common precautions

1）After installation, if the system isn't commissioning through Anker SOLIX App, make sure to completely power down the system.

2）During the commissioning stage, activating the battery via the black start button is not allowed. The battery should be activated directly using AC high voltage (make sure the DC switch is in the ON position).

3）After adjusting the device wiring, it is necessary to restart the device.

4）At the initial stage, all switches must be set to the "on" position.

5）The Bluetooth cannot be detected at commission

6）Unable to connect to Bluetooth at commission

7）Operation of the equipment while it is powered on is not allowed

8）Unable to detect the Power Module during the initial device addition stage

I. General skills

1）SOP of Upload log: How to Upload a Log 

When a malfunction occurs, be sure to upload the APP logs and Device logs immediately.

2）SOP for Device Restart: How do I Restart Anker SOLIX X1  

3）Installer Guide: 

Anker SOLIX X1 (X1-P6K-US, X1-B5-H, Backup Controller 200-H) Installer Guide 

4）The common precautions for device replacement: 

• The SOP for X1 Device Replacement - US

• Common Issues After Device Replacement

 

II. Troubleshooting

1）A41 fault

Abnormal performance: Power module light bar is flashing red; The system reports Error Code A41, indicating a “PCS communication failure”, during a self-test in the Anker SOLIX App.

Possible Cause 1: The network cable between the Backup Controller and the Power Module is wired incorrectly, or the cable is damaged due to pulling or bending during conduit installation.

Suggestion: Check the communication cable. Ensure the connectors are secure, the wiring sequence is correct, and the cable has continuity.

Possible Cause 2: Manually turn off the Power Module (grid connection is not allowed without permission). 

Suggestion: After obtaining grid connection permission, power on the Power Module.

 

 

2）A100 fault

Abnormal performance: Power module light bar is flashing red; The system reports Error Code A100, indicating a “Signal Lost”, during a self-test in the Anker SOLIX App.

Possible Cause 1: The network cable between the Power Module and the Power Module is wired incorrectly, or the cable is damaged due to pulling or bending during conduit installation.

Suggestion: Check the communication cable.Ensure the connectors are secure, the wiring sequence is correct, and the cable has continuity.

 
 

3）P47 fault

Abnormal performance: Power module light bar is flashing red; The system reports Error Code P47, indicating a “DSP Communication Fault”, during a self-test in the Anker SOLIX App.

Possible Cause 1: The network cable connection between Power Modules, as well as between the Power Modules and the Backup Controller, is incorrect, or the cables were damaged due to pulling or bending during conduit installation.

Suggestion: Check the communication cable. Ensure the connectors are secure, the wiring sequence is correct, and the cable has continuity.

 
 
 

4）P82 fault

Abnormal performance: Power module light bar is flashing red; The system reports Error Code P82, indicating a “Signal Lost in Off-Grid Parallel Frequency”, during a self-test in the Anker SOLIX App.

Possible Cause 1: The network cable connection between Power Modules, as well as between the Power Modules and the Backup Controller, is incorrect, or the cables were damaged due to pulling or bending during conduit installation.

Suggestion: Check the communication cable. Ensure the connectors are secure, the wiring sequence is correct, and the cable has continuity.

 

5）A44/A45 fault

Abnormal performance: Power module light bar is flashing red; The system displays Error Code A44/A45.

Possible Cause 1: During the self-test, manually toggling the White Switch in the Backup Controller from ON to OFF will display Error Code A45, and toggling it from OFF to ON will display Error Code A44.

Suggestion: Restart the system How do I Restart Anker SOLIX X1  

Power Off

1. Open the Backup Controller panel. Turn off the Backup Controller's main circuit breaker.

2. Turn off the breakers in the Backup Controller for Power Modules and, if available, your solar power system and generator.

3. Press the POWER ON button on the left side of the Power Module. Hold for 8 seconds until the screen turns off.

4. Toggle the BAT switch on the Power Module to OFF.

Notes:

• You must get permission from the homeowner before disconnecting from the grid. 

• If the Backup Controller is not the main service equipment, turn off the circuit breaker upstream.

• Please wait at least six minutes before performing any maintenance on the system to avoid shock and burns from residual electricity.

Power On

1. Toggle the BAT switch of the power module to ON.

2. Turn on the breakers for the Power Modules, and, if available, your solar power system and generator.

3. Turn on the main breaker for the Backup Controller and close the panel.

Note: If the Backup Controller is not the main service equipment, turn on the circuit breaker upstream.

4. Wait for 1-2 minutes. When the Power Module display appears and the light bar status is normal, Anker SOLIX X1 is successfully powered on.

6）P78 fault

Abnormal performance: Power module light bar is flashing red; The system reports Error Code P78, indicating a “Grid Phase Order Mismatch”, during a self-test in the Anker SOLIX App.

Possible Cause 1: There is a phase sequence mismatch in the live wire connections between the Power Module and the Backup Controller.

Suggestion: Adjust the wiring phase sequence between the Power Module and the Backup Controller.

 

7）P87 fault

Abnormal performance: The system reports Error Code P87, indicating a “Grid Undervoltage Fault”, during a self-test in the Anker SOLIX App.

Possible Cause 1: L1 and L2 between the Backup Controller and the Power Module are not connected.

Suggestion: The installer performed rewiring. 

 

8）A5 fault

After adjusting the device wiring, it is necessary to restart the device.

Abnormal performance:  The system reports Error Code A5, indicating a “Battery Module communication failure”.

Possible Cause 1: The wiring between the two battery module stacks is loose.

Suggestion: Adjust the wiring between the two battery module stacks.

Possible Cause 2: The 120-ohm resistor is not connected to the battery at the very end.

Suggestion: Connect the 120-ohm resistor to the battery at the very end.

 

III. Common precautions

1）After installation, if the system isn't commissioning through Anker SOLIX App, make sure to completely power down the system.

Suggestion: 

After installation, commissioning must be performed to update the device firmware to the latest version. 

If commissioning is not performed, the system must be completely powered off; otherwise, the battery will deplete in about three days and become permanently damaged. 

To power off the system: 

1. Turn off Power Module 1 breaker, Power Module 2 breaker (if available). 

2. Press the black start button on the power module for 8 seconds. 

3. Toggle the BAT switch on the power module to OFF. 

 

2）During the commissioning stage, activating the battery via the black start button is not allowed. The battery should be activated directly using AC high voltage (make sure the DC switch is in the ON position).

 

3）After adjusting the device wiring, it is necessary to restart the device.

 

4）At the initial stage, all switches must be set to the "on" position.

If the BAT switch is not in the "on" position during the commission, the battery may be permanently damaged due to over-discharge during subsequent use.

 

5）The Bluetooth cannot be detected at commission

Recommended actions:

1. Check if the module is properly connected.

2. Check if the module is powered on correctly (whether the WiFi dongle has a red or green light).

3. Check if the module's USB port is functioning normally and has not been damaged or recessed due to forceful insertion.

4. Make sure there are no other phones connected to the device's Bluetooth.

 

6）Unable to connect to Bluetooth at commission

A. Failed to connect to the device's Bluetooth by scanning the device's QR code. Recommended actions:

1. Check if the module is properly connected.

2. Check if the module is powered on correctly (whether the WiFi dongle has a red or green light).

3. Check if the module’s USB port is functioning normally and has not been damaged or recessed due to forceful insertion.

4. Make sure there are no other phones connected to the device's Bluetooth.

5. Restart the mobile APP and try reconnecting to the device's Bluetooth.

6. Restart your phone's Bluetooth, reopen the APP, and reconnect to the device's Bluetooth.

7. Try connecting with another phone.

B. Failed to connect to the device's Bluetooth by entering a password. Recommended actions:

1. Restart the mobile APP and try reconnecting to the device's Bluetooth.

2. Restart your phone's Bluetooth, reopen the APP, and reconnect to the device's Bluetooth.

3. Try connecting with another phone.

 

7）Operation of the equipment while it is powered on is not allowed

 

8）Unable to detect the Power Module during the initial device addition stage

Possible Cause 1: The network cable between the Backup Controller and the Power Module is wired incorrectly, or the cable is damaged due to pulling or bending during conduit installation.

Suggestion: Check the communication cable. Ensure the connectors are secure, the wiring sequence is correct, and the cable has continuity.