Power Sensor must be purchased from Anker or its authorized channels; otherwise, there is a risk that the project cannot be launched due to unsupported meter types.

II. Troubleshooting

1）A60 fault

Abnormal performance: The system reports Error Code A60, indicating a “CT fault on the grid-side meter”.

Possible Cause: Wiring error of the CT of the electricity meter on the grid side.

Suggestion: Adjust the wiring of the electric meter. For specific wiring scenarios, please refer to：https://support.ankersolix.com/s/article/Anker-Solix-X1-Meter-Wiring-Diagram-AU

2）A6 fault

Abnormal performance: The system reports Error Code A6, indicating a “Grid Meter Communication Failure”.

Possible Cause 1: The grid meter communication line is connected to the wrong position.

Suggestion: Connect the meter communication wires correctly. For specific wiring scenarios, please refer to：https://support.ankersolix.com/s/article/Anker-Solix-X1-Meter-Wiring-Diagram-AU

3）A7 fault

Abnormal performance: The system reports Error Code A7, indicating a “PV Meter Communication Failure”.

Possible Cause 1: The PV meter communication line is connected to the wrong position.

Suggestion: Connect the meter communication wires correctly. For specific wiring scenarios, please refer to：https://support.ankersolix.com/s/article/Anker-Solix-X1-Meter-Wiring-Diagram-AU

4）A5 fault

Abnormal performance: The system reports Error Code A5, indicating a “Battery Module communication failure”.

Possible Cause 1: The wiring between the two battery module stacks is loose.

Suggestion: Adjust the wiring between the two battery module stacks.

Possible Cause 2: The 120-ohm resistor is not connected to the battery at the very end.

Suggestion: Connect the 120-ohm resistor to the battery at the very end.

5）P36 fault

Abnormal performance： The system reports Error Code P36, indicating a “Grid Interconnection Relay Fault”.

Possible Cause 1: The PE wire of the AC-backup port is connected to the E-BAR.

Suggestion: Disconnect the connection between the PE wire of the AC-backup port and the E-BAR.

6）Self-check timeout

Possible Cause 1: Communication issue with the grid-side electric meter. The system reports an A6 fault, which can be viewed in detail on the main page of the installer’s app at the top right corner.

Suggestion: Refer to point 1 for handling suggestions regarding the A6 fault.

7）P53/P54 fault

Abnormal performance: The system reports Error Code P53/P54, indicating a “PV1 overvoltage / PV2 overvoltage”.

Possible Cause 1: Excessive number of PV panels configured.

Suggestion: Reduce the number of PV panels. The number of PV panels should be configured as follows: Number of PV panels = System voltage upper limit (600V) / Open-circuit voltage of a single PV panel / 1.1. Round down the calculation result to the nearest whole number.

8）P55/P56 fault

Abnormal performance: The system reports Error Code P55/P56, indicating a “PV1 reverse connection / PV2 reverse connection”.

Possible Cause 1: The PV1- terminal is connected to the PV1+ port on the Power Module, and the PV1+ terminal is connected to the PV1- port on the Power Module; the PV2- terminal is connected to the PV2+ port on the Power Module, and the PV2+ terminal is connected to the PV2- port on the Power Module.

Suggestion: Adjust the PV wiring: Connect the PV1- terminal to the PV1- port on the Power Module, and connect the PV1+ terminal to the PV1+ port on the Power Module; connect the PV2- terminal to the PV2- port on the Power Module, and connect the PV2+ terminal to the PV2+ port on the Power Module.

III. Common precautions

1）AC-backup port overload

If a load needs to be connected to the AC-backup port, the load must be less than the maximum output power of the AC-backup port for the installed model.

Maximum output power of the AC-backup port for each model：

X1-H5K-S：5kw/25Aac

X1-H6K-S：6kw/30Aac

2）Precautions for filling in NMI

SAPN

Select SAPN

Select Victory

Select Western Australia

3）The Bluetooth cannot be detected at commission

Recommended actions:

Check if the module is properly connected.
Check if the module is powered on correctly (whether the WiFi dongle has a red or green light).
Check if the module's USB port is functioning normally and has not been damaged or recessed due to forceful insertion.
Make sure there are no other phones connected to the device's Bluetooth.

4）Unable to connect to Bluetooth at commission

A. Failed to connect to the device's Bluetooth by scanning the device QR code. Recommended actions:

Check if the module is properly connected.
Check if the module is powered on correctly (whether the WiFi dongle has a red or green light).
Check if the module’s USB port is functioning normally and has not been damaged or recessed due to forceful insertion.
Make sure there are no other phones connected to the device's Bluetooth.
Restart the mobile APP and try reconnecting to the device's Bluetooth.
Restart your phone Bluetooth, reopen the APP, and reconnect to the device's Bluetooth.
Try connecting with another phone.

B. Failed to connect to the device's Bluetooth by entering a password. Recommended actions:

Restart the mobile APP and try reconnecting to the device's Bluetooth.
Restart your phone Bluetooth, reopen the APP, and reconnect to the device's Bluetooth.
Try connecting with another phone.

5）Please ensure that the AC-grid port and the AC-backup port are wired securely; otherwise, it may cause equipment damage.

6）After installation, if the system isn't commissioning through Anker SOLIX App, make sure to completely power down the system.

Suggestion:

After installation, commissioning must be performed to update the device firmware to the latest version.

If commissioning is not performed, the system must be completely powered off; otherwise, the battery will deplete in about three days and become permanently damaged.

To power off the system:

1. Press the black start button on the power module for 8 seconds.

2. Toggle the BAT switch on the power module to OFF.

7）After adjusting the device wiring, it is necessary to restart the device.

8）At the initial stage, all switches must be set to the "on" position.

If the BAT switch is not in the "on" position during the commission, the battery may be permanently damaged due to over-discharge during subsequent use.