When Smart Plug fails to connect to a Wi-Fi network or detect Wi-Fi, it's typically caused by one of the following causes:

• Possible Cause 1: Incorrect Wi-Fi Information

  • An incorrect SSID (Wi-Fi name) or password can result in a connection failure.

• Solution:

  • Re-enter the Wi-Fi name and password, ensuring both are correct.

  • Ensure that capitalization, spaces, and special characters match exactly.

• Possible Cause 2: Incorrect Router Configuration

  • Smart Plug only supports 2.4 GHz Wi-Fi band. If your router is not configured correctly, the device may fail to detect or connect to the network.

• Solution:

  • Confirm that the 2.4 GHz Wi-Fi band is enabled (not 5 GHz only).

  • Verify that your Wi-Fi network's security level is set to WPA2.

  • Check if your router has reached its maximum device limit. If exceeded, disconnect some devices or restart the router before retrying.

• Possible Cause 3: Network Module Malfunction

  • A malfunction in Smart Plug's wireless module may prevent Wi-Fi detection.

• Troubleshooting steps:

  • Enable your mobile hotspot (set to 2.4GHz mode) and try connecting Smart Plug to it.

  • Move your mobile device near Smart Plug and reconfigure its Wi-Fi settings.

If the Wi-Fi connection still fails, please provide the following information for further assistance:

• Device serial number (SN)

• Device logs (upload via the app)