This issue may occur due to the following reasons:

• Possible Cause 1: Weak Network Signal

• Solution:

  • Move Smart Plug closer to the router, or use a repeater to improve the Wi-Fi signal.

  • Verify that the number of devices connected to the router has not reached its maximum limit.

  • If your home has multiple access points, ensure all devices in the system connect to the same SSID to prevent Smart Plug from linking to a distant access point.

  • If you're using a mesh network:

    • Blacklist distant access points to prevent Smart Plug from connecting to weaker signals.

    • Whitelist Smart Plug to ensure it connects to the access point with the strongest signal.

• Possible Cause 2: Too Many Connected Smart Plugs

• Solution: 

  • If your home energy system has six sockets connected, it is advisable to maintain only five connections to improve stability.

• Possible Cause 3: Outdated Firmware

• Solution: 

  • Update the firmware to the latest version for a more stable connection.