• Possible Cause:

After a Bluetooth disconnection, if the offline device card for Smart Plug remains in the app, the system may recognize the Bluetooth device as occupied. This can prevent detection or reconnection.

• Solution:

  • Open the Anker app and go to the Devices page.

  • Find Smart Plug device card marked "Offline."

  • Remove the offline device card.

  • Return to the Add Device page, rescan, and reconnect Smart Plug.

  • Once the offline card is deleted, Bluetooth scanning will detect the new device.

If the issue persists, please provide the following information for further assistance:

• Device serial number (SN)

• Device logs (upload via the app)