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Possible Cause:
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After a Bluetooth disconnection, if the offline device card for Smart Plug remains in the app, the system may recognize the Bluetooth device as occupied. This can prevent detection or reconnection.
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Solution:
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Open the Anker app and go to the Devices page.
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Find Smart Plug device card marked &quot;Offline.&quot;
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Remove the offline device card.
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Return to the Add Device page, rescan, and reconnect Smart Plug.
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Once the offline card is deleted, Bluetooth scanning will detect the new device.
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If the issue persists, please provide the following information for further assistance:
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Device serial number (SN)
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Device logs (upload via the app)
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