Disconnect the photovoltaic connection and the load charging with on-grid port.
Press and hold the power button of Solarbank for about 3 seconds until you see the indicator light on the device turn off.
Reconnect the photovoltaic system and recharge the load from on-grid port, and turn the Solarbank on.

If the problem is still not solved, please contact our customer service.

5. How Can Anker App Error 76 "System Failure" Be Resolved?

The system is abnormal. Please try the following operations:

Disconnect the photovoltaic connection and the load charging with on-grid port.
Press and hold the power button of Solarbank for about 3 seconds until you see the indicator light on the deviceturn off.
Reconnect the photovoltaic system and recharge the load from on-grid port, and turn the Solarbank on.
If the problem is still not solved, please contact our customer service.

6. How Can Anker App Error 113 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

7. How Can Anker App Error 224 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

8. How Can Anker App Error 227 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

9. How Can Anker App Error 236 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

10. How Can Anker App Error 254 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

11. How Can Anker App Error 290 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

12. How Can Anker App Error 287 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

13. How Can Anker App Error 233 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

14. How Can Anker App Error 284 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

15. How Can Anker App Error 281 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

16. How Can Anker App Error 222/223 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

17. How Can Anker App Error 317 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

18. How Can Anker App Error 320 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

19. How Can Anker App Error 300 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

20. How Can Anker App Error 329 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

21. How Can Anker App Error 209/212/215/218 "System Failure" Be Resolved?

The system is abnormal. Please wait patiently for a few minutes. If the system still cannot be recovered, please contact customer service.

22. How Can Anker App Error 91 "Off-Grid Overload" Be Resolved?

The system is abnormal, please check whether the load power exceeds the specification requirements

23. How Can Anker App Error 72 "Off-Grid Overload" Be Resolved?

The system is abnormal, please check whether the load power exceeds the specification requirements

24. How Can Anker App Error 92 "Grid Connection Lost" Be Resolved?

The system is abnormal, please check grid connection

25. How Can Anker App Error 93 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

26. How Can Anker App Error 94 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

27. How Can Anker App Error 95 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

28. How Can Anker App Error 96 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

29. How Can Anker App Error 97 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

30. How Can Anker App Error 98 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

31. How Can Anker App Error 99 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

32. How Can Anker App Error 100 "Power Grid Exception" Be Resolved?

Please check for the following issues:

It may be caused by power grid fluctuation or power outage. After the power grid returns to normall, the equipment

will resume working automatically without human intervention.
Check whether the wiring of the grid-connection port is stable.
If the above steps fail to resolve the alarm issue, please contact Anker Customer Service Center for assistance.

33. How Can Anker App Error 14/15/16/17 "Pv Input Overvoltage" Be Resolved?

PV input overvoltage, the device has shut down, please try the following:

Make sure that the voltage of each connected PV module does not exceed the maximum allowable voltage of 60 volts.
Check that the number of connections to all PV modules are correct

34. How Can Anker App Error 25 "Device Overheating" Be Resolved?

The device is overheated. Please wait until the device temperature returns to normall before restarting. During this period, you can take the following measures to help cool thedevice.

Avoid exposing the device to direct sunlight.
Increase ventilation around the device and wait for the device to cool down naturally.

35. How Can Anker App Error 26 "Device Overheating" Be Resolved?

The device is overheated. Please wait until the device temperature returns to normall before restarting. During this period, you can take the following measures to help cool thedevice.

Avoid exposing the device to direct sunlight.
Increase ventilation around the device and wait for the device to cool down naturally.

36. How Can Anker App Error 126 "Device Overheating" Be Resolved?

The device is overheated. Please wait until the device temperature returns to normall before restarting. During this

period, you can take the following measures to help cool the device.

Avoid exposing the device to direct sunlight.
Increase ventilation around the device and wait for the device to cool down naturally.

37. How Can Anker App Error 132 "Device Overheating" Be Resolved?

The device is overheated. Please wait until the device temperature returns to normall before restarting. During this period, you can take the following measures to help cool the device

Avoid exposing the device to direct sunlight.
Increase ventilation around the device and wait for the device to cool down naturally.

38. How Can Anker App Error 129 "Low Device Temperature" Be Resolved?

The device temperature is too low. Please wait until the device temperature returns to the normall range before using it.

No processing is required during this period. The fault will be automatically resolved after the battery is heated.

39. How Can Anker App Error 135 "Low Device Temperature" Be Resolved?

The device temperature is too low. Please wait until the device temperature returns to the normall range before using it.

No processing is required during this period. The fault will be automatically resolved after the battery is heated.

40. How Can Anker App Error 32 "Meter Abnormality" Be Resolved?

The meter communication is lost and the self-generationand self-use mode has been exited. The possible reasons are as follows:

The communication quality between the energy storage system and the router is poor;
The communication quality between the meter and the router ispoor;
The meter is turned off;
If using a third-party meter, please upgrade it to the latest version.

41. How Can Anker App Error 35 "Meter Connection Error" Be Resolved?

Please follow the prompts to check whether the meter CT isconnected properly:

The meter CT measurement position should be the incoming line side, not the load branch.
The CT direction of the Anker meter should be from the distribution board to the power grid; if a third-party meter is used, please connect according to the instructions of the third-party meter.
Make sure that the voltage sampling and current sampling ofthe meter are in the same phase.
Please keep the network connection of the smart meter good.
If the meter connection is adjusted, the system will re-check every 5 minutes.

For details see: https://support.ankersolix.com/s/article/How-Can-Anker-App-Error-35-Incorrect-Electric-Meter-be-Resolved

42. How Can Anker App Error 33 "Software Version Is Outdated" Be Resolved?

The software version is outdated. Please upgrade to the latest version.
If the problem persists, please contact Anker customer service soon.

43. How Can Anker App Error 40 "Device Sleep" Be Resolved?

The device currently enters sleep mode and some data is temporarily unavailable. The device will return to normal.

working status after photovoltaic charging.

44. How Can Anker App Error 53 "Leakage Current Fault" Be Resolved?

The device has encountereda fault. The system is monitoring the working

conditions in real-time and will recheck in 5 seconds. If the fault disappears, the device will automatically resume normall operation without manual intervention. If the fault occurs frequently:

Turn off all AC switches and energy storage DC switches of the Solarbank, and wait for 5 minutes
Check if the micro-inverter or device cables connectedto the Solarbank are physically damaged.
If the problem persists, please contact Anker customerservice promptly.

45. How Can Anker App Error 14 "Pv Input Overvoltage" Be Resolved?

PV input overvoltage, the device has shut down, please try the following:

Make sure that the voltage of each connected PV module does not exceed the maximum allowable voltage of 60 volts.
Check that the number of connections to all PV modules are correct.

46. How Can Anker App Error 15 "Pv Input Overvoltage" Be Resolved?

PV input overvoltage, the device has shut down, please try the following:

Make sure that the voltage of each connected PV module does not exceed the maximum allowable voltage of 60 volts.
Check that the number of connections to all PV modules are correct.

47. How Can Anker App Error 16 "Pv Input Overvoltage" Be Resolved?

PV input overvoltage, the device has shut down, please try the following:

Make sure that the voltage of each connected PV module does not exceed the maximum allowable voltage of 60 volts.
Check that the number of connections to all PV modules are correct

48. How Can Anker App Error 17 "Pv Input Overvoltage" Be Resolved?

PV input overvoltage, the device has shut down, please try the following:

Make sure that the voltage of each connected PV module does not exceed the maximum allowable voltage of 60 volts.
Check that the number of connections to all PV modules are correct.

49. How Can Anker App Error 80 "Pv Input Power Is Too High" Be Resolved?

It detects that the PV input power exceed 950W, which exceeds the upper limit of the system load. The device has been shut down for protection.Please remove the excess photovoltaic panels and then perform the following operations to restore the system: