Common issue & inquiry for 513/515 Solar Panel (21W/24W/24W Flexible)

Not charging:

Solar panels will charge phones/tablets in full sunlight. It does not work indoors.

The solar panel will stop charging when a cloud or a shadow passes by, and will not resume charging until you unplug the cable from the solar panel and plug it in again.

  • Please fold it for 5 minutes, unfold it again in full sunlight, and then try to charge your phone to see if it works. Try a different charging cable and a different device.
 

Waterproof or not:

The solar panel is not waterproof. Avoid direct exposure to water, rain, and moist environments.

 

513 Solar Panel (21W) FAQ:

anker-513-solar-panel-(21w)-21w,-2a 

 

515 Solar Panel (24W Flexible) FAQ:

anker-515-solar-panel-(24w-flexible) 

 

Solar Charger (24W) FAQ:

24w-3-port-usb-portable-solar-charger 

 

If you have any questions, please contact us for further assistance.

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