RoboVac G20_Manual_US

RoboVac G20_Manual_EU

RoboVac G20_Quick Start Guide_EN

RoboVac G20_Quick Start Guide_US

RoboVac G20_Quick Start Guide_EU

T2257_UKCA&EU Declaration of Conformity

RoboVac G20_Quick Start Guide_JP

RoboVac G20_Quick Start Guide_Other

G20 Product Introduction

RoboVac G20_Manual_JP

RoboVac G20_Manual_Other

T2257&T2258 EU DOC

What if my RoboVac charges with a red indicator?

General troubleshooting when RoboVacs do not connect to WiFi

How to factory reset my RoboVac's WiFi?

What if My RoboVac Stops with Error S1? (for L70/G Series)

How do I connect my RoboVac to a new WiFi network after I set it up?

How to connect RoboVac to WiFi? (For Android)

What does the status light on RoboVac indicate?

What if my RoboVac runs with a loud noise?

How to connect RoboVac to WiFi (For iOS)?

Common charging-related questions about RoboVacs

When should I replace the battery on my eufy RoboVac?

What should I do if my RoboVac is offline?

What if my RoboVac cannot power on?

How to Replace Batteries for Bounce/Gyro/X8 Series /X9 Series Robot Vacuum

Can I change the registration email address of eufy app?

Using your RoboVac with Amazon Alexa

How to delete your eufy Clean account?

Moving the debris stuck in the suction fans

How to contact a Human Customer Service Representative?

What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?

What should I do if I can't find my WiFi network?

The Differences Between RoboVac G30, G30 Edge, G30 Verge, and G30 Hybrid

How to set and cancel schedules for RoboVac on eufy Clean app (for G/L series)

What are the Main Differences between G10, G20 and G30 Series?

What if my RoboVac has a rolling brush noise when it’s running?

How to Empty the RoboVac’s Dust Collector

How often should I clean or replace accessories of my RoboVac?

How to order the right battery for my RoboVac and HomeVac?

How to update RoboVac's firmware?

What should I do if RoboVac's roller brush does not rotate?

How to connect eufy RoboVac via a personal hotspot?

What should I do if my G series RoboVac stops with Error 4/Error S5?

Using your RoboVac with Google Assistant

What should I do if I can't log in to my eufy account?

Which RoboVacs work with boundary strips

What should I do if I fail to connect to RoboVac on the last step(failed to connect)?

How to charge my RoboVac when used for the first time?

How to register a eufy Clean account?

Can I leave the RoboVac on the charging base/auto-empty station after it's fully charged?

How to use the Boundary Strips to block off RoboVac?

What should I do if my G series RoboVac stops with Error 1?

What To Do if Your RoboVac Doesn't Pick Up All Debris It Runs Over

What Should I Do if My RoboVac Stops with Error S4? (for L70/G Series)

Which RoboVac models support WiFi/app?

What should I do if my G series RoboVac stops with Error 2/Error S2?

What if my RoboVac has a clicking noise in the side brush?

Will RoboVac fall down stairs when working?

Why does my RoboVac fail to return to the charging base after I disassembled and reassembled the RoboVac?

How to Ensure Your RoboVac Can be Fully Charged?

Unlock Our New Worry-Free E-Warranty Card

Is eufy RoboVac integrated into Apple Homekit?

Why has RoboVac's suction become weak?

Can I turn off the WiFi of eufy RoboVac?

Why WiFi RoboVacs do not Support 5GHz WiFi Connection

What Should I Do if My RoboVac Stops with Error 6? (for L70/G series)

Can I use my RoboVac without smartphones?

What to do if RoboVac Goes over Pet Poop or Water?

What to do if my G series RoboVac does not return to the charging station?

What to try if you cannot connect to a Mesh WiFi?

Why do some RoboVac models have only one side brush, while others have two?

What if my RoboVac's runtime is short before returning to the charging base/auto-empty station?(for Bounce and G series)

How to correctly place the charging base?

How to Use RoboVac's Manual Controls Feature in the eufy Clean App (For G/L/X Series)

What Is the Auto-Return Cleaning Feature on eufy RoboVac?

How to share RoboVac access with my family?

Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?

What should I do if my RoboVac fell down stairs?

Top FAQs about RoboVac Charging Related Issues

Voice Alerts & Quick Solutions for Dynamic Navigation Series (G series)

What's the meaning of WiFi indicator on the WiFi RoboVacs?

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

Start Guide for Your New G20 Series

What can I do if my eufy RoboVac keeps getting stuck on carpets?

Can RoboVac G series clean my entire house？

Is there a percentage on the app to show the remaining power of the RoboVac?

What should I do if my RoboVac gets stuck under furniture?

Why can't I share my RoboVac with my family members?

What to do if I forget my eufy Clean password?

WiFi resets automatically on RoboVac G series during setup

How to update my password for the eufy Clean app?

What should I do if my G series RoboVac stops with Error 3/Error S3?

What should I do if my RoboVac always bumps into walls/furniture?

Tips for Charging and Using Your RoboVac G Series

Can I turn off or adjust the beep sound of my RoboVac?

Can I add a second charging station for my RoboVac?

Introducing eufy RoboVac Navigation Technology

What is Dynamic Navigation?

Is it normal for eufy RoboVac's WiFi network to show "No Internet Connection” during the setup process?

Is the Voltage of my RoboVac Universal?

Can eufy Robot automatically dock and empty its dustbin?

How to order a replacement kit for my RoboVac?

How to find the model number of my eufy cleaner?

How to use the BoostIQ feature of my RoboVac?

How to Rename My RoboVac on the eufy Clean App?

What to do if the RoboVac top glass is cracked?

Can the RoboVac go under my furniture?

Payments & Vouchers FAQ

Parts Maintenance Schedule/Accessory Services on eufy Clean App

Top FAQs about RoboVac Noise Related Issues

Start Guide for Your New RoboVac (G series )

Spare Part(s) for eufy RoboVac and HomeVac

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



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Introducing the eufy Clean App

RoboVac G20

How to Connect RoboVac to iOS Devices

How to Clean Dust Collector, Filter, Rolling Brush and Side Brush of your RoboVac?

How to Replace RoboVac's Wheel (for Bounce and G series)

How to Replace the Side Brush Motor of RoboVac

How to Clean Sensors

How to Connect RoboVac to Android Devices

How to Replace Bumper of RoboVacs

RoboVac G30 Series: How do we disassemble and assemble the rolling brush motor?

How to Clean Swivel Wheel

RoboVac G30 Series: How do we disassemble and assemble the fan motor?

How to Replace the Swivel Wheel for the Max and G series RoboVacs

How to Replace the Battery of 1-Button Bounce and Gyro Models

How to Place the Charging Base

How to Control Your G30 Series via eufy Clean App

How to Link Your RoboVac with Alexa

RoboVac G30 Edge Quick Start Video (other G series RoboVacs are similar)

How to Link Your RoboVac with the Google Assistant

Connecting RoboVac to an iOS phone (30C as an example)

How to Share RoboVac Access with Others

Connecting RoboVac to an Android phone (30C as an example)

Where to turn off Smart Switch on Google phones

Ankersolix US

{"EN":"Log in to view more information."}

{"EN":"Log in to view your service history."}

{"EN":"Repair Order Number","FR":"Numéro de commande de réparation"}

{"EN":"Application date","FR":"Date de la demande"}

{"EN":"Learn More","FR":"En savoir plus"}

{"EN":"View more service records.","FR":"Voir plus d’enregistrements de service."}

{"EN":"Contact us","FR":"Contactez-nous"}

{"EN":"Order Number","FR":"Numéro de commande"}

{"EN":"Refund will be issued to the original payment method"}

{"EN":"Self-Service","FR":"Auto-assistance"}

{"EN":"Your Orders","FR":"Vos commandes"}

{"EN":"Track Your Order","FR":"Suivez votre commande"}

{"EN":"Tracking Number","FR":"Numéro de suivi"}

{"EN":"Verification Code","FR":"Code de vérification"}

{"EN":"These are your orders from our official website."}

{"EN":"Need Help?","FR":"Besoin d’aide ?"}

{"EN":"Verify your devices warranty coverage."}

{"EN":"Find troubleshooting guides and solutions."}

{"EN":"Please specify the type of service you require."}

{"EN":"We will notify you when it has been sent"}

{"EN":"Learn more about our contact information"}