RoboVac 15C_Manual_EN

RoboVac 15C_Manual_EU

T2118, T2117, T2120，T2115 EUDOC

T2120_EU Declaration

T2120_UKCA&EU Declaration of Conformity

What if my RoboVac charges with a red indicator?

General troubleshooting when RoboVacs do not connect to WiFi

How to factory reset my RoboVac's WiFi?

What if my RoboVac beeps 4 or 5 times with a solid red light when on the charger?

How do I connect my RoboVac to a new WiFi network after I set it up?

How to connect RoboVac to WiFi? (For Android)

What does the status light on RoboVac indicate?

What if my RoboVac runs with a loud noise?

How to connect RoboVac to WiFi (For iOS)?

eufy Warranty Policy

How to Use eufy RoboVac’s Remote Control

What if my RoboVac stops in the middle of cleaning with Four Beep Error?

Common charging-related questions about RoboVacs

When should I replace the battery on my eufy RoboVac?

What should I do if my RoboVac is offline?

What should I do if my RoboVac shuts down automatically during vacuuming?

What if my RoboVac cannot power on?

How to Replace Batteries for Bounce/Gyro/X8 Series /X9 Series Robot Vacuum

Can I change the registration email address of eufy app?

eufy Product Warranty FAQ

Using your RoboVac with Amazon Alexa

How to delete your eufy Clean account?

Moving the debris stuck in the suction fans

What to do if my RoboVac of Bounce Series spins in circles

How to contact a Human Customer Service Representative?

What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?

What if my RoboVac stops in the middle of cleaning with Three Beep Error?

What should I do if I can't find my WiFi network?

Top FAQs about Beep Errors with RoboVac

What if my RoboVac has a rolling brush noise when it’s running?

How to Empty the RoboVac’s Dust Collector

How often should I clean or replace accessories of my RoboVac?

How to order the right battery for my RoboVac and HomeVac?

How to update RoboVac's firmware?

What should I do if RoboVac's roller brush does not rotate?

How to connect eufy RoboVac via a personal hotspot?

Using your RoboVac with Google Assistant

What should I do if I can't log in to my eufy account?

What should I do if I fail to connect to RoboVac on the last step(failed to connect)?

How to charge my RoboVac when used for the first time?

How to register a eufy Clean account?

Can I leave the RoboVac on the charging base/auto-empty station after it's fully charged?

What To Do if Your RoboVac Doesn't Pick Up All Debris It Runs Over

Which RoboVac models support WiFi/app?

What if my RoboVac has a clicking noise in the side brush?

Why does my RoboVac fail to return to the charging base after I disassembled and reassembled the RoboVac?

How to Ensure Your RoboVac Can be Fully Charged?

Unlock Our New Worry-Free E-Warranty Card

Is eufy RoboVac integrated into Apple Homekit?

Why has RoboVac's suction become weak?

Can I turn off the WiFi of eufy RoboVac?

Why WiFi RoboVacs do not Support 5GHz WiFi Connection

eufy US Official Website Order FAQ

eufy UK Official Website Order FAQ (For UK only)

Differences between Cleaning Modes of RoboVac (Bounce Series)

Can I use my RoboVac without smartphones?

What if my RoboVac stops in the middle of cleaning with Two Beep Error?

What to do if RoboVac Goes over Pet Poop or Water?

What to try if you cannot connect to a Mesh WiFi?

Why do some RoboVac models have only one side brush, while others have two?

What if my RoboVac's runtime is short before returning to the charging base/auto-empty station?(for Bounce and G series)

How to correctly place the charging base?

How to share RoboVac access with my family?

Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?

What should I do if my RoboVac fell down stairs?

Top FAQs about RoboVac Charging Related Issues

What if my RoboVac stops in the middle of cleaning with One Beep Error?

What's the meaning of WiFi indicator on the WiFi RoboVacs?

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

What can I do if my eufy RoboVac keeps getting stuck on carpets?

What if my RoboVac runs with a suction fan noise?

Is there a percentage on the app to show the remaining power of the RoboVac?

What to do if my RoboVac does not Run with Schedule on Remote Control

What should I do if my RoboVac gets stuck under furniture?

Why can't I share my RoboVac with my family members?

What to do if I forget my eufy Clean password?

How to update my password for the eufy Clean app?

What to do if my Bounce Vacuum fails to find its charging base?

What should I do if my RoboVac always bumps into walls/furniture?

How can I provide sufficient proof of purchase to claim a warranty?

Can I turn off or adjust the beep sound of my RoboVac?

Can I add a second charging station for my RoboVac?

Introducing eufy RoboVac Navigation Technology

Is it normal for eufy RoboVac's WiFi network to show "No Internet Connection” during the setup process?

What should I do if the remote control of my RoboVac doesn't work?

Is the Voltage of my RoboVac Universal?

Can eufy Robot automatically dock and empty its dustbin?

How to order a replacement kit for my RoboVac?

eufy Referral Program: Get $40 for Every Friend You Refer

How to find the model number of my eufy cleaner?

How to use the BoostIQ feature of my RoboVac?

How to Rename My RoboVac on the eufy Clean App?

What to do if the RoboVac top glass is cracked?

Can the RoboVac go under my furniture?

Payments & Vouchers FAQ

Top FAQs about RoboVac Noise Related Issues

How to set and cancel schedules on eufy Clean app? (for Bounce Series WiFi enabled model only)

Why Is RoboVac Not Suitable for Black Flooring or Carpet?

How to order a remote control for my RoboVac?

What to do if the light on the charging base/auto-empty station of my RoboVac is off?

Spare Part(s) for eufy RoboVac and HomeVac

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



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Introducing the eufy Clean App

RoboVac 15C

How to Connect RoboVac to iOS Devices

How to Clean Dust Collector, Filter, Rolling Brush and Side Brush of your RoboVac?

How to Replace RoboVac's Wheel (for Bounce and G series)

How to Replace the Side Brush Motor of RoboVac

How to Clean Sensors

How to Connect RoboVac to Android Devices

RoboVac Battery Replacement and Installation Video (for 11S series)

How to Replace Bumper of RoboVacs

Troubleshooting if RoboVac Cannot Power On

RoboVac 11S Series: How do we disassemble and assemble the fan motor?

How to Clean Swivel Wheel

RoboVac 11S Series: How do we disassemble and assemble the rolling brush motor?

How to Replace the Battery of 1-Button Bounce and Gyro Models

How to Place the Charging Base

How to Link Your RoboVac with Alexa

RoboVac 30C Quick Start Video (other WiFi RoboVacs of Bounce series are similar)

How to change AM to PM when setting a schedule for RoboVac

How to Link Your RoboVac with the Google Assistant

Connecting RoboVac to an iOS phone (30C as an example)

How to Share RoboVac Access with Others

Connecting RoboVac to an Android phone (30C as an example)

Where to turn off Smart Switch on Google phones

Ankersolix US

{"EN":"Log in to view more information."}

{"EN":"Log in to view your service history."}

{"EN":"Repair Order Number","FR":"Numéro de commande de réparation"}

{"EN":"Application date","FR":"Date de la demande"}

{"EN":"Learn More","FR":"En savoir plus"}

{"EN":"View more service records.","FR":"Voir plus d’enregistrements de service."}

{"EN":"Contact us","FR":"Contactez-nous"}

{"EN":"Order Number","FR":"Numéro de commande"}

{"EN":"Refund will be issued to the original payment method"}

{"EN":"Self-Service","FR":"Auto-assistance"}

{"EN":"Your Orders","FR":"Vos commandes"}

{"EN":"Track Your Order","FR":"Suivez votre commande"}

{"EN":"Tracking Number","FR":"Numéro de suivi"}

{"EN":"Verification Code","FR":"Code de vérification"}

{"EN":"These are your orders from our official website."}

{"EN":"Need Help?","FR":"Besoin d’aide ?"}

{"EN":"Verify your devices warranty coverage."}

{"EN":"Find troubleshooting guides and solutions."}

{"EN":"Please specify the type of service you require."}

{"EN":"We will notify you when it has been sent"}

{"EN":"Learn more about our contact information"}