We have summarized frequently asked questions from our valued customers in regard to placing an order on the eufy official website, please refer to the following list of questions and answers.

 

Will my money be safe when purchasing on eufylife.com?

eufy cooperates with third-party authorities with certifications (SSL to secure the web environment and Adyen to ensure payment security) to protect you when making purchases. eufy also selects reliable delivery partners to ensure your products are delivered to you on time.

 

Where can I find the status of my order?

To view your order status, please go to the "My Orders" page.

For guest users, enter the Order ID listed in the confirmation email you received and your email address.

For registered customers, simply sign in to view all of your orders.

 

The payment for my order has already been processed. Can I still cancel my order?

No.

 

Which payment methods does eufy accept?

We accept Visa, MasterCard, and Paypal.

 

How do I redeem a voucher?

During the checkout process, first save your billing and shipping address, then click "SAVE". Add your voucher's code on the next page. Click "CONTINUE TO PAYMENT" on that page to continue checkout.

 

Can I redeem multiple vouchers?

No. Only one voucher can be used per order.

 

How can I track a delivery?

Go to the My Orders page. Click "View Details" of each order to find the "Check Shipment" option on the right side of the page. Once your order has been shipped, you will receive a notification email.

 

How will my delivery be shipped?

Amazon functions as eufy’s logistics partner to ship out eufy products. They will choose the carrier that they think works best for our customers. Carriers they partner with include Royal Mail, Hermes, and DHL.

 

I ordered more than one item. Will they all be delivered at the same time?

eufy will try to make sure all of your items are delivered to you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a notification email.

 

What do I need to do if I have received a different product than what I initially ordered?

Please contact customer support at support@eufylife.com.

 

What do I do if my product is damaged when it was first delivered?

Please contact customer support at support@eufylife.com.

 

What countries does eufy ship to?

eufy delivers to the UK only.

 

How long does delivery generally take?

3-7 business days.

 

What if I don't receive my package?

If tracking status shows "delivered", yet you have not received your package, please contact customer support at support@eufylife.com.

If after 9 days from placing your order, you do not have any update on shipping and have not received your package, please contact customer support at support@eufylife.com.

If any packages get lost in transit, eufy will open a case with our logistics partner Amazon, as they assume the responsibility for shipping our inventory out of their warehouse. It normally takes 10 business days for Amazon to finish their investigation of the issue. After they have finished, we will be able to send a replacement or process a full refund.

 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, eufy cannot update shipping information once the product is en route.

 

How long do I have the right to return or exchange items I've bought?

eufy provides a 30-day Money-Back Guarantee, regardless of reason. Brand new and undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase.

 

Who pays for return shipping costs?

For non-quality related warranty claims, the buyer is responsible for shipping costs.

 

What is the return and exchange process?

Please contact the us team to get started and to verify the problems you're experiencing. eufy support will provide troubleshooting solutions and ask for a specific order or related information. Please note it may be necessary for you to return the item.

 

When will I receive my refund?

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please contact support@eufylife.com.

 

Do I need to keep the original packaging to return the product for a refund?

Yes, returns must include all accessories and the original packaging.

 

If you have further questions regarding placing an order on the eufy official website, please contact us for assistance.