We have summarized frequently asked questions from our valued customers regarding eufy SoloCam E40, please refer to the following list of questions and answers.
What is the difference between eufy SoloCam E40 and eufy SoloCam E20?
SoloCam E40 has 2K resolution, while SoloCam E20 has 1080p resolution. Please visit Differences Between eufy SoloCams for detailed information to learn about the differences between different SoloCam models.
Can eufy SoloCam E40 connect to eufy HomeBase?
No. Currently, eufy SoloCam E40 does not connect to eufy HomeBase.
Does eufy SoloCam E40 have a waterproof IP rating since it is designed for outdoors?
Yes. eufy SoloCam E40 has a waterproof IP rating of IP65. An IP65 rated product protects against low pressure water jets from any direction, as well as condensation and water spray.
What type of battery does eufy SoloCam E40 use?
eufy SoloCam E40 is equipped with a built-in 6,700mAh lithium-ion battery.
Can the battery on eufy SoloCam E40 be replaced?
No. eufy SoloCam E40’s built-in battery is rechargeable but it is not replaceable.
What is the operating temperature of eufy SoloCam E40?
The operating temperature of eufy SoloCam E40 is -4°F to 122°F / -20°C to 50°C.
Is there a monthly fee to use eufy SoloCam E40 on the eufy app?
No. Both eufy SoloCam E40 and the eufy app do not require a monthly fee.
Can eufy SoloCam E40 work on 5GHz WiFi?
No. eufy SoloCam E40 only works on 2.4GHz WiFi.
Can eufy SoloCam E40 record continuously 24x7?
No. eufy SoloCam E40 records when the camera detects motion, and it does not have the ability to record continuously 24x7.
Does eufy SoloCam E40 use a microSD card to store videos? Is the storage capacity upgradable?
No. eufy SoloCam E40 uses a built-in 8GB eMMC memory card and the storage capacity is not upgradable.
Does eufy SoloCam E40 still record when its internal memory card is full?
Yes. eufy SoloCam E40 will continue to function normally and it will overwrite the oldest video recordings when it records new videos.
Does eufy SoloCam E40 have a pre-buffer recording that is similar to eufy wired Video Doorbell 2K?
No. eufy SoloCam E40 does not have a pre-buffer recording. However, eufy SoloCam E40 will start to record as soon as it detects motion.
Does eufy SoloCam E40 work with Apple HomeKit?
No. eufy SoloCam E40 does not support Apple HomeKit.
Does eufy SoloCam E40 support Amazon Alexa?
Yes. eufy SoloCam E40 works with Alexa devices with a display.
Does eufy SoloCam E40 support Google Voice Assistant?
Yes. eufy SoloCam E40 works with Google Voice Assistant and devices with a display.
Does eufy SoloCam E40 support IFTTT?
No. eufy SoloCam E40 does not support IFTTT.
Does eufy SoloCam E40 have an Ethernet port or is it WiFi only?
No. eufy SoloCam E40 does not have an Ethernet port and it is connected to the router via WiFi.
Can I use eufy SoloCam E40 to detect motion through a glass window?
Please note a glass window’s reflection will impact the accuracy of AI detection; therefore, it is not recommended to use eufy SoloCam E40 to detect motion through a glass window.
Does eufy SoloCam E40 have a built-in spotlight?
No. eufy SoloCam E40 does not have a built-in spotlight.
Does eufy SoloCam E40 have color night vision?
No. eufy SoloCam E40 does not have color night vision. However, eufy SoloCam E40 has built-in infrared night vision sensors and it is able to record clear images at night.
How often does eufy SoloCam E40 need to be charged?
The battery life on eufy SoloCam E40 lasts up to 4 months based on normal usage.
Does eufy SoloCam E40 provide instant notifications?
Yes. eufy SoloCam E40 will alert users by sending push notifications as soon as motion is detected.
Is eufy SoloCam E40 compatible with eufy Solar Panel?
Yes. eufy SoloCam E40 is compatible with eufy Solar Panel. Please make sure the solar panel is exposed to direct sunlight for at least two hours per day in order to provide sufficient charge to the camera based on normal usage.
Does eufy SoloCam E40 have the geofencing feature?
No. eufy SoloCam E40 does not have the geofencing feature.
Does eufy SoloCam E40 have built-in AI features to differentiate between humans and non-human objects?
Yes. eufy SoloCam E40 has built-in AI features and users are able to set the camera to detect all motions or humans only.
Does eufy SoloCam E40 support using NAS?
No. eufy SoloCam E40 does not support using NAS.
Can I save video recordings from SoloCam E40 in eufy cloud backup?
No. eufy SoloCam E40 is not compatible with eufy cloud backup.
Will I lose my video recordings if my eufy SoloCam E40 is stolen?
Unfortunately, video recordings will be lost if eufy SoloCam E40 is stolen.
Can eufy SoloCam E40 zoom in?
Yes. eufy SoloCam E40 has the ability to use a digital zoom but not an optical zoom.
Does eufy SoloCam E40 support two way audio?
Yes. eufy SoloCam E40 supports half-duplex two way audio. An example of a half-duplex device is a walkie-talkie.
Does eufy SoloCam E40 have a siren? If it does, can the siren be configured manually and automatically?
Yes. eufy SoloCam E40 has a camera alarm that can be configured to trigger both manually and automatically.
Does eufy SoloCam E40 have an anti-theft alert feature to sound an alarm when someone is physically tampering with the camera?
No. eufy SoloCam E40 does not have a built-in anti-theft alert feature.
If you have further questions regarding eufy SoloCam E40, please contact us for assistance.
