We have summarized frequently asked questions from our valued customers regarding the eufy Baby Monitor 2, please refer to the following list of questions and answers.
If I have multiple eufy Baby Monitor 2, do I need multiple micro SD cards?
Yes. Each eufy Baby Monitor 2 requires its own micro SD card in order to store video recordings.
What is the pan and tilt angle of eufy Baby Monitor 2?
eufy Baby Monitor 2 has a horizontal pan angle of 330° and a vertical tilt angle of 110°.
What is the difference between Baby Monitor 2 and other baby monitors, such as the Spaceview and the 720P models?
eufy Baby Monitor 2 is currently the only eufy baby monitor model that is compatible with the eufy app. Please note eufy Spaceview and 720P baby monitor models are standalone devices that do not connect to your 2.4GHz WiFi network.
If I do not want to subscribe to cloud backup, can I record videos from eufy Baby Monitor 2 to my laptop?
No. eufy Baby Monitor 2 only saves video recordings to micro SD card, eufy cloud backup, and NAS.
How many megapixels does eufy Baby Monitor 2 have?
eufy Baby Monitor 2 is a 2K device with 2304 x 1296.
Does eufy Baby Monitor 2 work with the CloudEdge app?
No. eufy Baby Monitor 2 only works with the eufy app.
Is eufy Baby Monitor 2 battery-operated?
No. eufy Baby Monitor 2 is a hardwired device that needs to be plugged into a wall outlet at all times.
Can I stream eufy Baby Monitor 2 with my phone’s cellular network when I am not home?
Absolutely! eufy Baby Monitor 2 can be viewed anywhere when the device is connected to your home WiFi network and when the smartphone has access to the Internet.
Can eufy Baby Monitor 2 connect to eufy HomeBase?
No. eufy Baby Monitor 2 does not connect to eufy HomeBase at the current stage.
Will eufy Baby Monitor 2 work on a 5GHz WiFi network?
No. eufy Baby Monitor 2 only works on a 2.4GHz WiFi network.
Can eufy Baby Monitor 2 integrate with the SmartThings app?
No. eufy Baby Monitor 2 only works with the eufy app.
Which app does eufy Baby Monitor 2 use?
eufy Baby Monitor 2 uses the eufy app. Currently, the eufy app is available on Google Play (Android devices) or App Store (iOS devices) for users to download.
Will the live streaming feature time out?
Please note the live streaming feature has a 5-minute limit before it stops.
Can I view multiple cameras at the same time in the eufy app?
No. Please note only 1 camera can be viewed at a time in the eufy app.
Can I share my eufy Baby Monitor 2 with my family members?
Yes! Please refer to How to Share eufy Baby Monitor 2 With Family Members for instructions on how to share your Baby Monitor 2 with family members.
Where do I insert the micro SD card on eufy Baby Monitor 2?
Please unplug the Baby Monitor 2 from the wall outlet and gently tilt the camera lens to point straight up to reveal the micro SD card slot.
Can I purchase eufy Baby Monitor 2 in black color?
No. eufy Baby Monitor 2 is only available in white color at the current stage.
How long is the power cord?
The power cord is 10ft/3m.
What type of connector is on the eufy Baby Monitor 2?
eufy Baby Monitor 2 has a USB-C connector that connects to the included USB-C cable.
Can eufy Baby Monitor 2 record continuously 24/7?
No. Currently, eufy Baby Monitor 2 is unable to record continuously.
Can I have multiple eufy Baby Monitor 2 installed in the same home on the same WiFi network?
Absolutely! Multiple eufy Baby Monitor 2 are supported when they are all connected directly to the WiFi router at home.
Will eufy Baby Monitor 2 work with Amazon Fire TV?
No. eufy Baby Monitor 2 does not work with Amazon Fire TV.
Can eufy Baby Monitor 2 be mounted upside down on the ceiling?
Yes. eufy Baby Monitor 2 can be mounted upside down on the ceiling and the video image can be flipped 180°.
Is the cloud backup service free?
No. Please refer to the cloud backup options listed below.
Basic (Monthly) - $2.99/camera.
Basic (Annually) - $29.99/camera.
Premier (Monthly) - $9.99 for up to 10 cameras per subscription.
Premier (Annually) - $99.99 for up to 10 cameras per subscription.
Note: All cloud backup offers a rolling 30 days of video history.
Can I view eufy Baby Monitor 2 on a web browser?
No. Please use the eufy app to view your Baby Monitor 2.
Can eufy Baby Monitor 2 be paired with other eufy baby monitors, such as the Spaceview and the 720P models?
No. eufy Baby Monitor 2 cannot be paired with other eufy baby monitor models.
What is a recommended micro SD card?
Please refer to What type of micro SD card does eufySecurity device use? for detailed information.
Does eufy Baby Monitor 2 work on an Android phone?
Yes. Please make sure the Android phone has Android OS 5.0 or newer.
Does eufy Baby Monitor 2 work on an Apple iPhone?
Yes. Please make sure the Apple iPhone has iOS 11 or newer.
Can eufy Baby Monitor 2 take photos via voice command?
No. eufy Baby Monitor 2 cannot be controlled via voice command.
Does eufy Baby Monitor 2 support Apple HomeKit?
No. eufy Baby Monitor 2 does not work with Apple HomeKit.
Does eufy Baby Monitor 2 work with Amazon Alexa?
No. Currently, eufy Baby Monitor 2 does not work with Amazon Alexa.
Does eufy Baby Monitor 2 work with Google Voice Assistant?
No. Currently, eufy Baby Monitor 2 does not work with Google Voice Assistant.
Does eufy Baby Monitor 2 support IFTTT?
No. eufy Baby Monitor 2 does not support IFTTT.
What is the operating temperature range of eufy Baby Monitor 2?
eufy Baby Monitor 2 has an operating temperature from 32°F to 95°F / 0°C to 35°C.
If you still have questions regarding the eufy Baby Monitor 2, please contact us for assistance.
