What is the root-cause?

The Omni C20 provides powerful and lasting 7,000Pa suction. Normally, the issue happens when the robot's dustbin is clogged/full, the filters need to be cleaned/replaced, or the suction fan has accumulated lots of dust.

How to fix this issue?

• Empty the dustbin, clean the suction inlet inside the dustbin, and make sure the filters are properly aligned. Make sure to clean and replace the filters when necessary.
• Clean the roller brush and side brush. Make sure they are properly assembled.

If the issue still persists, please contact us with the following information:

• The suction level of the robot. Additionally, please also try running the robot on the Max suction level.
• Photos showing the current condition of the roller brush, side brush, brush guard, and filters.
• A video showing the cleaning performance of the robot. For example, you can place certain dry debris (bread crumbs, pet hair, etc) on the floor and run the robot over to show its cleaning performance.