Please try these general troubleshooting steps if your solar panels do not work:

 

<ul><li style="list-style-type: disc;">Please use the solar panel in full sunlight and check if the led light is on or not.</li><li style="list-style-type: disc;">Please ensure the cables are properly connected if the LED light is illuminated.</li></ul>
 

If the above tips cannot help you resolve the problem, please contact <a href="https://support.anker.com/s/contact-us" style="text-decoration: none;" target="_blank">us</a> directly for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.