What Should I Do if the Schedule Set on the RoboVac G Series Does Not Work?
Firstly, please read the article below to make sure you have correctly set the schedule on your RoboVac by using the eufy Clean app:
How to set and cancel schedules for RoboVac on eufy Clean app (for G/L series)
After the setup, if RoboVac doesn't run on a schedule (for example: set a scheduled cleaning on Saturday at 3:00 PM, but the RoboVac doesn't activate at this time)
If this is your scenario, please troubleshoot according to the following:
- Make sure the RoboVac is always turned on. RoboVac will only start cleaning according to the schedule set by the user when it is powered on.
- Make sure the "auto-return cleaning" feature on the app is disabled. When the "auto-return cleaning" feature on the app is enabled, the RoboVac will automatically navigate to the same place to resume cleaning when the battery reaches 80%, which will affect the schedule set on the RoboVac. Please follow the instructions below to find the "auto-return cleaning" feature on the app.
- If you have verified these steps and the issue still persists, please cancel the previous scheduled cleaning and remove your RoboVac from the Settings page on the app:
- Then, reconnect your RoboVac with the eufy Clean app and set a new schedule
If your RoboVac starts cleaning without a schedule, please troubleshoot according to the following:
- As we mentioned above, when the "auto-return cleaning" feature on the app is enabled, the RoboVac will automatically navigate to the same place to resume cleaning when the battery reaches 80%, so please make sure you have disabled this feature on the app.
- Using Amazon Alexa or Google Assistant to control the RoboVac might cause the RoboVac to start cleaning by itself. Please check to make sure you have disconnected Amazon Alexa or Google Assistant from the RoboVac. Please follow the instructions below to find the Amazon Alexa or Google Assistant integration on the app.
If you have any further questions or if these troubleshooting steps do not resolve your issue, please email eufy support.
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