Congratulations on successfully setting up your new MACH V1 Series vacuum cleaner! You've just unlocked a world of effortless cleaning and we can't wait for you to experience it. Welcome to the MACH family, where you are not just a customer, but our top priority.
Firstly, we want you to feel at ease. Your MACH V1 Series vacuum cleaner comes with a Two-year manufacturer's warranty. Simply contact us at support@eufy.com if you're not satisfied with your MACH V1 Series vacuum cleaner's cleaning performance, and your dedicated customer service representative, Alina, will handle your case and find the most appropriate solution for you.
The MACH V1 Series vacuum cleaner combines wash, mop, vacuum, steam ( MACH V1 Ultra only), and sterilize all into one vacuum cleaner, and it is also capable of cleaning wet or dry messes. The MACH V1 Series vacuum cleaner's smart mode is suitable for daily mopping and hard floor washing, which is turned on by default; steam mode ( MACH V1 Ultra only) is recommended for cleaning on all sealed hard floors, including sealed hardwood, marble, tile, and stone floors; and suction mode is ideal for carpet cleaning and vacuuming up dry or liquid waste on the floor.
Got questions? We've got answers! Check out the links below or visit the MACH Smart Help Center for more information.
General
What should I do if the MACH V1 Ultra cannot activate steam mode?
Quick Start Guide for Your New MACH V1 Ultra
Accessory Related
How often should I clean the MACH V1 series and replace the accessories?
Top FAQs and Troubleshooting
MACH V1 Series Troubleshooting
Remember, our MACH customer support team is always here to assist with any issues to ensure the best experience is delivered. If you have any comments, concerns, questions, or issues that require immediate attention, please don't hesitate to contact us.
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Thank you for choosing MACH. Now sit back, relax, and let your MACH V1 Series vacuum cleaner take care of your cleaning chores!
