Voice Alert

Quick Solution

Error: Wi-Fi or Bluetooth error, please contact customer service.

If the robot's Wi-Fi or Bluetooth is abnormal, please press "Feedback" to contact customer service.

Wheel stuck. Check the wheel and move robot to a new position.

There may be objects caught around the wheel. Check the gap between the wheel and the machine, remove the materials, and then turn the wheel to make sure it can move freely.

Error: Wheel module error. Please contact customer service.

Something might be wrong with the robot's wheel. Check the gap between the wheel and the machine, and turn the wheel. If an error is still detected, please contact customer service.

Foreign objects may be stuck in the suction Inlet, please check.

1.Please check the underside of the robot, remove the brush, and check whether there are foreign objects stuck in the brush cavity.2.Dump the garbage in the dustbin.

Error: Suction fan error. please contact customer service.

The fan of the robot has failed, please contact customer service.

Roller brush stuck. Remove and clean the roller brush.

1.Check whether any foreign objects are wrapped around the roller brush.2.Take the roller brush off to check whether foreign objects are wrapped around the roller brush.3.If there is a lot of hair on the floor, increase suction power when cleaning to prevent the robot's roller brush from getting stuck.

Error: Roller brush error. Please contact customer service.

There's something wrong with the robot's roller brush motor, try again later. If the error still occurs, please contact customer service.

Side brush stuck. Please check to remove foreign objects from the side brushes.

Check the side brush for foreign objects and remove them.

Error: Side brush module error. Please contact customer service.

There is an error with the side brush, please contact customer service.

Please insert dustbin and filter.

Please open the robot's cover and reinstall the dustbin and filter. If the filter is not installed correctly, dust may enter the fan and cause damage.

The dustbin has not been cleaned for a long time. Please take it out and clean it.

Please remove the dustbin, dump the contents, and clean the filter.

Error: Laser sensor error, please contact customer service.

Something is wrong with the laser sensor, please contact customer service.

Laser sensor may be blocked.

Check whether there are any foreign objects around the top of the laser sensor. If there are, remove them.

Error: Gyroscope error, please contact customer service.

Something is wrong with the gyroscope,please contact customer service.

Front bumper stuck, please tap the bumper.

1.Please tap the front bumper to make sure that it can move.2.If the front bumper is stuck, remove the front bumper and reinstall it.

Error: Battery error, please contact customer service.

Press the Power button for 3 seconds until you hear the voice "Shutting Down" to power off the robot，Uninstall the side brush，Remove the battery cover，check if the battery is connected properly.

Low battery, robot is shutting down. Please charge.

Please manually move the robot to the station for charging.

Low battery, scheduled cleaning failed.

Robot's battery is low, please charge it and try again.

The input voltage of the station is abnormal. Please check whether the purchased machine matches the local voltage.

Check if the voltage of the station is 220V or 110V to ensure that it matches the voltage in your home.

The station's lid is not closed, please check.

Please check if the station's lid is closed correctly.

No dust bag installed in the station. Please install the dust bag before starting the dust collection.

1.Please open the station and install a new dust bag.2.If there is already a dust bag in the station, check whether the cardboard of the dust bag is correctly installed in the card slot.

The self-empty station's suction fan is cooling. Please try dust collection later.

Please wait for the suction fan to cool down, and try dust collecting later.

Robot trapped, please clear the obstacles.

There may be obstacles around the robot that are preventing normal movement. Please check and remove the surrounding obstacles.

Robot trapped, please move to an open area to start.

Robot may be trapped on some obstacles, please move it to an open area to start cleaning. If it gets trapped in a specific location multiple times, we recommend setting up a No-Go Zone on the map to ensure the robot avoids it.

Robot not touching the ground, please move robot to a new position.

Robot is not touching the ground, please move robot to a new position.

Entered a No-Go Zone by mistake, please check.

If the robot is in a No-Go zone set in the map, please move it outside the zone to start using.

Unable to identify position, a new clean will start and re-mapping will take place.

The home environment may have changed significantly, resulting in a mismatch between the current environment and the existing map. Cleaning and mapping has restarted.

Unable to identify position, finishing task and heading home.

The home environment may have changed significantly, resulting in a mismatch between the current environment and the existing map. Cleaning has been suspended and the robot will return to station.

Return failed, please clear the area around the station or dock.

Robot has identified the station, but cannot enter it.Please check and remove any obstacles around it.

Failed to find station or dock, return to start point.

During the return process, the robot has returned to the starting point without finding the station's signal. Check to see if the station is plugged in.

Failed to return to station or dock.

During the return process, the robot has not found the station's signal so it cannot return to it correctly. Check to see if the station is plugged in.

Unable to find the starting point, robot will stop running.

Make sure the robot starts cleaning from the station（this error occurs when the robot did not start cleaning from the station）

Unable to leave the station, please check the surrounding environment.

Robot has encountered obstacles on its way out of the station, preventing it from starting cleaning. Please check the area around the station and remove any obstacles.

Certain zones were not cleaned as they could not be accessed.

During area cleaning, the robot may have encountered obstacles or closed doors in some areas, so it cannot enter these areas to clean them.

Task in progress, failed to start scheduled cleaning.

The previous task has not ended, and the scheduled cleaning has not been carried out.

Route unavailable, unable to reach the target point.

Path planning failed to reach the selected area for cleaning. Please try again.

Robot tilted. Put it on a flat surface to start.

Move the robot onto level ground to start, otherwise, it may not move properly.

The side brush is stuck and unable to extend outward.

The side brush is stuck and unable to retract.

"Manually pull out the side brush.

Remove any foreign objects tangled on the brush.

Pull the side brush out and press it back in several times to ensure smooth movement. Verify that the side brush rotates normally.