Please follow the troubleshooting steps in this article if you are experiencing issues with your eufy Video Doorbell C30 or C31, such as:

• Unable to stream live video

• Unstable connection or the video doorbell is offline

• Cannot access recorded footage

Troubleshooting Steps

1. Update the eufy Security App

Ensure that your app is updated to the latest version:

• Android: Version 4.9.3_4359 or above

• iOS: Version 4.9.35_1651 or above

Visit the Google Play Store or Apple App Store to download the latest version.

2. Update the Video Doorbell’s Firmware Version

Verify your video doorbell’s firmware version:

• C30: Ensure the firmware is updated to version 3.4.2.8

• C31: Ensure the firmware is updated to version 3.3.3.0

If your video doorbell cannot be updated to the above firmware version, please contact us for assistance.

If you have any other questions regarding the Video Doorbell C31/C30, please don't hesitate to contact us for further assistance.