30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in Anker’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories 

• Items must include original packaging

• For non-quality related warranty claims, the buyer is responsible for shipping costs

• For non-quality related warranty claims, Anker refunds the cost of the product itself

• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return by yourself on the order center.

If you have an Anker account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days. 

How do I submit a warranty claim?

To submit a warranty claim, please refer to the “Process a Warranty” section on each website.

For more detailed information, please refer to the following websites:

Anker: https://www.anker.com/policies/refund-policy?ref=naviMenu

Soundcore: https://us.soundcore.com/pages/exchange  

eufy: https://us.eufy.com/policies/refund-policy

Nebula: https://us.seenebula.com/policies/refund-policy  

AnkerWork: https://us.ankerwork.com/pages/warranty-policy  

AnkerMake: https://www.ankermake.com/warranty-policy

If you have any further questions, please contact us.