Thank you for your recent MACH V1 purchase and welcome to the MACH family! To get you started on the right foot, we have put together some useful information and resources about your MACH V1.

First things first, every MACH V1 purchased through authorized channels is backed by a 24-month manufacturer's warranty. If for any reason your device does not live up to your expectations, simply contact the support team to work on a solution that best suits you.

To get started with your MACH V1, please refer to the following tutorial video:

For more tutorial videos, FAQs, manuals, and product information, please visit the Smart Help Center. 

The MACH V1 combines wash, mop, vacuum, and sterilize all into one vacuum cleaner, and it is also capable of cleaning wet or dry messes. The MACH V1's smart mode is suitable for daily mopping and hard floor washing, which is turned on by default; and the suction mode is ideal for carpet cleaning and vacuuming up dry or liquid waste on the floor.

Additionally, it is recommended to keep the main body of the vacuum at a 35-40° angle to the ground and follow the vacuum's forward traction to efficiently and effortlessly clean your entire house.

To better understand, operate, maintain, and obtain the latest product services and information, please download the eufy Clean app on your smartphone to connect your phone to your MACH V1.

If you have any further questions, please contact us for assistance.