Q: What if my Lumos 2.0 bulb cannot connect to the Internet?
A: 1. Make sure you are connecting your smart bulb to a 2.4GHz wireless network.
2. Check whether you have entered the correct Wi-Fi password.
3. Check if there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your wireless router and try again.
4. The number of devices connected to the router has reached the maximum. If so, disconnect devices already connected to the router.
5. If it still cannot be connected, reset the smart bulb and connect it to your Wi-Fi network again. Rapidly turn the light off and on five times; the light will blink three times. Then go to the eufy app and follow the instructions to finish resetting the bulbs.
Q: What to do if Lumos 2.0 bulb's status is offline?
A: 1. Check to see if the router is powered off. If it is off, turn on the power.
2. Check to see if the router is disconnected from the Internet. If disconnected, consult your network provider.
3. Check to see if the Lumos 2.0 bulb is disconnected from the router. If the connection has been dropped, you can try to restart it.
4. If the Lumos 2.0 bulb is still offline, reset it and connect it to your Wi-Fi network again. Rapidly turn the light off and on five times; the light will blink three times. Then go to the eufy app and follow the instructions to finish resetting the bulb.
Q: What is the difference between “Lumos 2.0 Dimmable White” and “Lumos 2.0 Tunable”?
A: The full name of “Lumos 2.0 Tunable” is “Lumos 2.0 Tunable White”. Besides being able to dim the brightness level, Lumos 2.0 Tunable bulbs can also adjust the color temperature of the bulbs from warm white to cool white.
Q: Do Lumos 2.0 bulbs support multi-voltage?
A: No. The US version only supports 120V~60Hz.
Q: What is the light output of Lumos 2.0 Dimmable White? What incandescent bulb-wattage is Lumos 2.0 Dimmable White equivalent to?
A: Lumos 2.0 Dimmable White's light output is a maximum of 800 lumens, and it is equivalent to a 60W incandescent bulb.
Q: To use Lumos 2.0 bulbs, is a hub required like Philips Hue bulbs?
A: No, Lumos 2.0 series bulbs are Wi-Fi-enabled bulbs. Therefore, no hubs are required for use.
Q: What is the default light setting? Can I modify the default light setting?
A: The default light setting is 100% brightness. You can set your current light setting as your default light setting in the eufy app.
Q: Can a smartphone control more than one bulb?
A: Yes.
Q: If I have never connected my Lumos 2.0 bulbs to the Internet, will the bulb blink three times every time it is turned on?
A: Yes.
Q: The bulb has successfully connected to my Wi-Fi network, but the eufy app has not changed to the device page. What should I do?
A: Go to your smartphone's settings and change your smartphone's Wi-Fi connection to the same Wi-Fi network your bulbs are connected to. Return to the eufy app and refresh the page. If this does not resolve the problem, reopen your eufy app and try again.
Q: How will I know if the Lumos 2.0 bulb is successfully connected to the internet?
A: The bulb will blink twice using a warm white, once at 100% brightness and then 80% brightness warm white, and repeat once.
Q: Can Lumos 2.0 bulbs be controlled via the eufy app and the Alexa voice service when my Wi-Fi is down?
A: If the local network keeps connected, Bulbs can be controlled through the app on the local network, but Alexa voice control and app remote access are unavailable.
Q: How do I reset the Wi-Fi connection of the bulbs?
A: Rapidly turn the light off and on five times; the light will blink three times. Then go to the eufy app and follow the instructions to finish resetting the bulbs.
Q: Can I control the bulbs remotely using a 3G or 4G network after bulbs have connected to a Wi-Fi network?
A: Yes.
Q: How do I set up my Lumos 2.0 bulbs so I can control them using the Alexa voice service?
A: Step1: Open the Alexa app and select “Skills” from the menu.
Step2: On the Skills screen, search for “eufy Clean”.
Step3: Once you have found the “eufy Clean” skill, tap Enable.
Step4: Login with your eufy Clean account so that Alexa can control your Lumos 2.0.
Step5: Discover new smart devices via the “Smart Home” menu in the Alexa app or Alexa voice control.
Step6: Once the device is found, you can control Lumos 2.0 with your voice.
Q: Which functions can support voice control through amazon alexa?
A: Turning the bulb on or off and controlling the brightness of the bulb.
Q: If the name of the bulb is modified in the eufy app, how do I control the bulb using Alexa voice?
A: You need to rediscover devices through Alexa voice or "discover" function of the "Smart Home" session in the Alexa app. Once you have discovered the modified device, you can control it through Alexa voice.
Q: What should I do if Alexa voice control does not respond to my voice?
A: 1. Make sure you are using the proper commands when talking to Alexa. You should say the wake word “Alexa” first when making your request.
2. Repeat your question. Speak naturally and clearly to Alexa in English.
3. Make sure Lumos 2.0 is at least eight inches away from walls or other objects that may cause interference (such as microwave ovens).
4. Check whether there are any Internet connection problems.
Q: What is Away Mode?
A: Away Mode randomly turns the lights on and off at irregular intervals over a set period of time, simulating activity at home when you are out.
Q: What is the Group function?
A: Group function allows control of a group of 2 or more same-model bulbs. You can turn on and turn off bulbs, or brighten and dim the group at the same time. You can also use voice through Amazon Alexa to control the group.
Q: Can I share a light group's setting with others?
A: No.
Q: What benefit does favorite light have？
A: You can give names to your most frequently used lights so you can quickly turn them on next time.
Q: How can other users quickly control bulbs using the share function?
A: The account that initially set up the bulb and connected it to the Wi-Fi network is the owner and main account. Other users can also control the lights but need to download the eufy app and get access permission from the owner. After the owner adds other accounts’ list of users, the other accounts can use the bulb without going through the setup process.
Q: What information can only be edited by the owner?
A: The owner can edit the device name, room name, and the price per kilowatt-hour (kWh) hour.
Q: If the bulb loses Wi-Fi connection, are the operating time and energy consumption readings accurate?
A: No. The operating time and energy consumption readings are uploaded to a server via Wi-Fi connection. If the bulb cannot connect to the server for a long time, then readings after losing Wi-Fi connection may not be updated.
Q: Can it connect with xfinity Wi-Fi?
A: NO. Xfinity is the public Wi-Fi, Smart bulb cannot connect to public Wi-Fi.
