Question

Answer

Where is HomeVac Duo best used?

HomeVac Duo performs best when used indoors, on dry surfaces, bare floors and carpets with short and firm textures. It is not recommended to use the HomeVac on thick or plush carpets.

Why has HomeVac Duo's suction become so weak?

It may be due to the following causes:

1. The dust collector is too full. Empty the dust collector.

2. There is dust attached to the dust collector filter. Wash the filter and make sure it is thoroughly dry.

3. An object is stuck in the nozzle. Remove all the obstructions from the nozzle.

4. The dust collector is not properly attached and sealed. Ensure the dust collector is firmly lodged into the main body.

5. The speed/suction setting is not high enough. Try using the HomeVac on high-power.

What should I do if the floor brush can not spin?

1. Please make sure the HomeVac is used on bare floors and carpets with short and firm textures.

2. Please make sure the floor brush is firmly lodged into the main body.

3. Please check if there is any physically broken on the floor brush.

4. Please clean the brushroll;

Why is dust coming out of the HomeVac Duo while in-use?

It might be caused by the following:

1. The dust collector might be broken. Inspect the dust collector for any physical damage.

2. The filter may not be properly inserted. Double-check that the filter is properly aligned in the dust collector.

3. The sections of the HomeVac may not be assembled correctly. Ensure that all sections of the HomeVac (main body, handheld body, and dust collector) are aligned and in-place.

My HomeVac Duo refuses to recharge. What can I do?

1. Please unplug and replug the charging cable to make sure the AC adapter and the charging base are properly connected.

2. If possible, try another AC adapter (36V/400mA).

Why is HomeVac Duo making a strange noise while in use?

It is probably because an object is interfering with the brushroll. Try cleaning out all dust and debris inside the vacuum.

How long does the HomeVac battery last after fully charged?

HomeVac Duo lasts for 50 minutes in Eco Mode or 22 minutes in High power mode.

How long does it take for the HomeVac Duo to charge from 0%-100%?

It takes 5.5-6.5 hours to charge HomeVac Duo from 0%-100%.

How long will the HomeVac Duo's battery last in stand-by mode after a full charge?

HomeVac Duo's battery will last for 3 years when left in stand-by mode. However, to preserve the lifespan of the internal battery, be sure to use the HomeVac at least once every 3-4 months.

What is the best recharge method for the HomeVac Duo?

To preserve the lifespan of HomeVac Duo, we recommend recharging when there is only one indicator blinking.

How often does the HomeVac Duo's dust collector need to be emptied?

It depends on the environment being vacuumed. For best performance, empty HomeVac Duo when the dust collector is about 80% full.