When you receive a notification without a thumbnail, please try the following steps:
 
1. Check if you have chosen the notification with a thumbnail. 
Step in App: App Side Bar &gt; Settings &gt; Notifications &gt; App Notification. If so, please change to  “Full effect” mode or “Include Thumbnail”.
 
2. If it is possible, please share your doorbell through App Side Bar &gt; Avatar &gt; Share Devices with friends and family to try and see how their phones work.
 
3. If you never have a thumbnail, it is most likely that your router is set to block access to Amazon S3. Please turn off the firewall and try to see if you can receive the thumbnail. 
 
If you still have questions, please contact <a href="https://support.eufylife.com/s/contact-us" target="_blank">us</a> for further assistance.

No Thumbnail When Receiving the Notification from Doorbell

Ankersolix US

{"EN":"Log in to view more information."}

{"EN":"Log in to view your service history."}

{"EN":"Refund will be issued to the original payment method"}

{"EN":"These are your orders from our official website."}

{"EN":"Verify your devices warranty coverage."}

{"EN":"Find troubleshooting guides and solutions."}

{"EN":"Please specify the type of service you require."}

{"EN":"We will notify you when it has been sent"}

{"EN":"Learn more about our contact information"}