HomeKit Secure Video is compatible with eufyCam 2/2C/2 Pro/2C Pro. Here is an introduction to HomeKit Secure Video.
What are the differences between HomeKit support, HomeKit Secure Video and eufy app?
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What are the requirements to use HomeKit Secure Video?
1. An iPhone, iPad, or iPod Touch with iOS 13.4 or later. We strongly recommend HomeKit Secure Video users upgrade to this version before using HomeKit Secure Video.
2. The Home app is set up on your iOS device using the Apple ID that you use with iCloud.
3. An iPad, HomePod, or Apple TV.
4. A 200GB or above iCloud storage plan.
Why do I need to upgrade to iOS 13.4 or higher while the Apple Support site only requires iOS 13.2?
Cameras with a bridge, like the eufyCam 2/2C/2 Pro/2C Pro with HomeBase2, are different from regular wired cameras. Specific function and optimization are required for the previous one. So we recommend users upgrade to iOS 13.4 before setting up HomeKit Secure Video on eufyCam 2/2C/2 Pro/2C Pro. Check the Software Update on your iOS device.
Why do I need to have a home hub to use HomeKit Secure Video?
HomeKit Secure Video is designed to rely on a home hub. Without a home hub, HomeKit Secure Video options won’t be available even if the eufyCam 2/2C/2 Pro/2C Pro system is upgraded to compatible firmware.
With a home hub, users can control their HomeKit accessories remotely, grant access to the people they trust, and automate their accessories to do what they want, when they want.
Users can set up a home hub on an iPad, Apple TV or HomePod. For more information, please click here.
How many eufyCams can HomeKit Secure Video support?
The eufyCam system supports up to 4 cameras to enable HomeKit. If you have more than 4 cameras and need to enable all of them for HomeKit, you may need another HomeBase 2 to cover another 4 cameras.
Can I use both Home app and eufy app simultaneously?
Yes. Users can use both apps on the same or different iOS devices. Users can also use the eufyCam system in parallel on an Android device or share it with another device with the eufy app installed.
Note: If one eufyCam system is controlled by Home app and eufy app, some settings may affect each other. See below question.
What features and configurations will change after enabling HomeKit Secure Video on an eufySecurity app?
1. The LED will display red to notify visitors when the camera is streaming or recording.
2. Logo and timestamp will turn off.
3. Camera Detection Type will change to All Motions to bypass on-device AI on the eufyCam 2/2C/2 Pro/2C Pro. The home hub will do the job to analyze video and filter out events with humans, pets and vehicles.
4. Camera Working Mode will change to Optimal Surveillance Mode, which re-trigger interval is 5s and the max recording length is 60s.
Note: Changing Detection Type back to Human Only or switching off recording on Security Mode on the eufy app will result in HomeKit not being able to detect or record any motions.
Please do not change these settings if you prefer to use the Home app most of the time.
How can I fine-tune the Motion Detection sensitivity on the Home app?
The Home app doesn’t support the option to change Motion Detection sensitivity for a battery-powered camera. Users need to use the eufy app to change this setting.
How can I preserve battery life after enabling HomeKit Secure Video?
One or several configurations below can preserve battery life.
1. Disable LED.
2. Lower Motion Detection sensitivity if you receive excessive false detections.
3. Select Optimal Battery Life mode to balance re-trigger interval, recording length and battery life.
4. Use Schedule or Geofencing Security Mode on eufy app to disable recording when you’re home or security surveillance is not needed.
Will I have a copy of history recording on HomeBase after enabling HomeKit Secure Video?
If you use Home app solely and don’t add the HomeBase to the eufy app, your video will only save to your iCloud storage. The HomeBase will not keep a backup.
By adding the eufyCam system to the eufy app, your videos will have a backup on the HomeBase and you can watch them on the eufySecurity app.
Will I receive notification on both iOS Home app and eufy app?
Yes. Users will receive notification from both apps.
Why is the resolution of Homekit Secure Video only in 1080P when I buy a 2K camera?
The HomeKit Secure Video only supports 1080P video quality.
For more info about HomeKit Secure Video, please click here.
