Q: What is a Gift Card?

A: A Gift Card is a shopping card or voucher available on the official website or app during promotional periods. It functions like cash for purchasing items.

Q: How can I check my Gift Card order, Card number and balance?

A: After completing your purchase, you will receive an email containing your order, card number and balance. 

Q: How do I use my Gift Card?

A: The gift card comes in the form of a 16 digit card code, which you can enter at the checkout page. This code can be used in conjunction with other promotional codes.

Q: Where can I use my Gift Card?

A: A Gift Card purchased on the official website can be used to buy any listed item there. Similarly, if purchased on the app, it can be used for any item available within the app. The gift card is limited to only that way of purchasing, you can't hop to another shop of ours.

Q: How will I receive and be notified about my Gift Card?

A: Gift cards are distributed via email, which includes the card number and balance details. You will also receive email notifications for each transaction made with the Gift Card.

Q: Can I apply for the refund of my Gift Card?

A: You may request a full refund for unused Gift Cards purchased at full price or at a discount, which will be processed according to the actual amount paid. If the Gift Card is partially used, the remaining balance is non-refundable, except where required by law. For refunds, please contact customer service. Gift Cards received from lotteries, credit exchanges, or other non-purchase methods cannot be exchanged for cash.

Q: What happens if I return an item paid for with a Gift Card?

A: For physical orders paid with a gift card:

• If you request a refund, the portion paid with the gift card can only be refunded back to the gift card. The remaining amount will be refunded via the original payment method.

• If an order paid with a gift card is canceled due to fraud control measures, the amount charged to the gift card will automatically be refunded to your gift card account.

Q: Are there any restrictions on using the Gift Card?

A: Gift cards for the official website and the app are not interchangeable. Gift cards cannot be reloaded, resold, or have their balance transferred to another account.