Details
Related Articles
Manuals & Downloads
Support Videos
Failed to Connect eufy Wired Video Doorbell to WiFi Network

If your eufy Wired Video Doorbell failed to connect to a 2.4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved.

 

Note: eufy Wired Video Doorbell only connects to a 2.4GHz WiFi network and not a 5GHz WiFi network. Additionally, please make sure the 2.4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2.

 

Before connecting your eufy Wired Video Doorbell to a WiFi network, please verify it has been properly connected to a doorbell transformer. Please visit the following links for detailed step-by-step instructions on how to connect your Wired Video Doorbell to a doorbell transformer.

For US users:

How to Connect Your eufy Wired Doorbell With Transformer and Chime (US)

For UK and EU users:

How to Connect Your eufy Wired Doorbell With Transformer and Chime (UK/EU)

 

Once the doorbell wiring has been verified, please launch the eufySecurity app > Devices tab > Add Device > select Wired Doorbell > scan the QR code on the back of the Wired Video Doorbell > press and hold the doorbell button until it emits dinging sounds > proceed to the Voltage Diagnosis test to verify the transformer provides sufficient power > select your 2.4GHz WiFi network > enter the password for your 2.4GHz WiFi network and tap Next > Wired Video Doorbell will automatically connect to the selected 2.4GHz WiFi network.

 

If you are still experiencing issues adding your eufyCam to eufy HomeBase, please contact us for assistance.

Applicable for those products :
Resolved
Unresolved
Copied
0 Results
Manuals & Downloads
A6610_soundcore_Sleep_A10_QSG
Download
A3961 QSG V2(1)
Download
Liberty 4_A3953_QSG
Download
Q20i_QSG
Download
EU Declaration of Conformity for soundcore A3i_A3992
Download
UK&CA Declaration of Conformity for soundcore Liberty 4_A3953
Download
EU&UK Declaration of Conformity for soundcore Sleep A10_A6610
Download
A3947_Liberty 4 NC_QSG
Download
EU Declaration of Conformity for soundcore Liberty 4_A3953
Download
A3947_Liberty 4 NC_User Manual
Download
Support Videos
How to use Liberty 4 Wellness features
How to Connect to the Soundcore App and Update Firmware for Sport X10
How to Wear Liberty 4 and Change Eartips
How to solve a connection issue on Sleep A10
How to Use Features On the Soundcore App for Sport X10
How to Pair and Reset Sport X10
How to use soundcore VR P10
How to Pair soundcore Frames with a New Device
How to Wear Soundcore Sport X10 Correctly
How to use squeeze control on Liberty 4