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Failed to Add eufy SoloCam in eufySecurity App

Preparation Before Setting Up eufy SoloCam

1. Make sure the SoloCam has power or has been fully charged. If not, please use the provided Micro-USB charging cable to charge the camera via a 9V/2A, 5V/2A, or 5V/1A USB charger. It usually takes about 4 to 5 hours to fully charge SoloCam Solo/Pro from 0% to 100%, and 8 to 10 hours to fully charge SoloCam Spotlight/Solar. The LED indicator light will turn off once the camera is fully charged.

2. Please remove the plastic film on the camera.

3. Make sure your smartphone is connected to the same 2.4GHz WiFi network that the eufy SoloCam will connect to.

Note: The WiFi name displayed on your smartphone's WiFi settings should be the same as the WiFi of your router.

Open the eufySecurity App to Add eufy SoloCam

1. When you open the eufySecurity app:

Please make sure you have downloaded the latest version of the eufySecurity app. You can download it via Google Play (Android) or App Store (iOS). The eufySecurity app is compatible with Android OS (5.0+) and iOS (11+) phones and tablets. Learn more about eufySecurity App.

2. When you select the device for setting:

Please make sure you have selected the correct device. You can find the device model information at the bottom of the camera.

For example, when you set up eufy SoloCam or eufy SoloCam Pro, please select " SoloCam (eufyCam Solo/Pro)" when you add the device to the app. Similarly, if you purchased a SoloCam Spotlight, please select "SoloCam Spotlight".

3. Before you connect the SoloCam to your WiFi network, please make sure:

Your router works properly and its SSID is not hidden. If the SSID is hidden, click "Others" and manually enter the WiFi network information.

Check to make sure you have entered the correct WiFi password.

Your smartphone and the SoloCam are both connected to the same 2.4GHz WiFi network.

4. If you press and hold the camera's SYNC button but cannot hear a beeping sound, please try the following troubleshooting steps:

Make sure you have removed the plastic film on the camera.

Press and hold the SYNC button for at least 2 seconds until you hear a beeping sound and the LED indicator light starts to flash blue.

If the camera still does not emit a beeping sound after you press and hold the SYNC button for more than 2 seconds, try charging the camera for 30 minutes, then press and hold the SYNC button on the camera 5 times in 3 seconds until you hear two beeps to restart the camera. Then try the pairing process again.

5. If you cannot successfully scan the QR code, please try the following troubleshooting steps:

Make sure to first remove the protection film on the camera lens.

Decrease or increase the screen brightness level of your mobile device.

Make sure the camera lens is clean, you can clean the camera lens with a soft microfiber cloth.

Try to move the camera slowly between 10~25cm. Hold the SoloCam still for about 3 seconds after selecting the scanning distance.

6. If you cannot successfully connect to WiFi, please try the following troubleshooting steps:

Keep your camera close to the router to make sure it has a strong and stable WiFi signal.

Make sure your router can access the Internet without issues.

Try to turn off the firewall setting on the router. Make sure the following ports are open: TCP：12306, 12308, UDP：32099, 32100, 32101, 32102, 32132.

Hold the "SYNC" button for 10 seconds to reset the camera, then wait for a few minutes to start the setup process again.

Return to step 3 to check your WiFi settings, then scan the QR code again.
If the issue persists, please enable HotSpot on your phone and make the camera connect to your hotspot to see if it works: Device Tab>"..." icon> "Gear" icon> Camera Settings>General> Wi-Fi Connection> Change Wi-Fi

Contact eufy Support for More Help

If the above instructions cannot resolve your issue, please email us for further assistance. It would be greatly appreciated if you could provide the following information for the eufy support team to quickly resolve the issue.

Provide the phone make, model, and its operating system version.

Provide a picture of the QR code that failed to scan.

A video showing the steps taken when pairing the SoloCam.

Upload App log via eufySecurity app by selecting the three-lined menu icon located at the top left corner of the app > About > Upload Log > App Logs and Device Logs; If the 'Upload Log' is not visible, please follow: Three-Lined Menu > About > Tap the "eufy logo" for five times and choose "App log".