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Failed to Add My eufy Pet Camera D605 to eufy Pet App

Please visit How to Add eufy Dog Camera D605 to eufy Pet App for the detailed step-by-step instruction on how to set up your eufy Pet Camera D605 on the eufy Pet app. If you have encountered the issue of failing to add your eufy Pet Camera D605 to the eufy Pet app, please try the troubleshooting steps below.

 

Step 1

Please make sure the power adapter is securely connected to the Pet Camera D605, and the camera’s status LED indicator light is flashing blue indicating that the camera is ready to be set up. For a complete list of LED indicator light status, please visit Learn About the LED Indicator Light Status on eufy Dog Camera D605.

 

Step 2

Please make sure your eufy Pet app is updated to the latest version. A quick way to verify if you have the latest app version is to check on your smartphone’s Google Play Store or Apple App Store to confirm if there is an available app update.

 

Step 3

When the eufy Pet app prompts you to press the SYNC button on the Pet Camera D605, please make sure the camera emits a beeping sound, then follow the instructions on your smartphone screen to proceed to the next step.

 

Step 4

If the connection fails, please determine whether it is due to Bluetooth or WiFi.

  • If the issue is due to Bluetooth:
    • Restart the Pet Camera D605.
    • Restart your smartphone.
    • Verify Bluetooth is enabled on your smartphone and the phone is currently not connected to any other Bluetooth devices.
  • If the issue is due to WiFi:
    • Make sure you have a separate 2.4GHz WiFi network.
    • Make sure you have entered the correct WiFi password.
    • Try setting up the camera closer to the router.

If you are still experiencing issues adding your eufy Pet Camera D605 to the eufy Pet app, please contact us for further assistance.
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