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Possible Causes:
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If the device is successfully connected to the network but power or energy data is not displayed on the app&#39;s details page, this may be due to the device not detecting a valid load or an issue with data reporting.
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Troubleshooting Method:
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  Please provide the following information so we can assist you further:Confirm Smart Plug is connected to a household appliance that is switched on and actively consuming power.
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Share the power display status shown on Smart Plug&#39;s details page in the app.
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Provide the device serial number (SN).
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