<ul style="margin-bottom: 0px;padding-inline-start: 48px;"><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
Possible Cause:
</li><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
If data fails to display on the Home Energy System homepage, this may be caused by Smart Plug being incorrectly added to your home energy system.
</li><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
Solution:
<ul style="padding-inline-start: 48px;"><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
Open the Anker app, go to the Devices page to confirm Smart Plug is successfully added and shows an online status.
</li><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
Navigate to the Home Energy System page, then tap Settings and select Device Management.
</li><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
Check whether Smart Plug has been added to the power station:
<ul style="padding-inline-start: 48px;"><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
If not added, tap the &quot;+&quot; icon in the upper-right corner and select Smart Plug to add it.
</li><li style="font-size: 12pt;font-family: &#39;Open Sans&#39;, sans-serif;color: #000000;">
Once added, the Smart Plug&#39;s data should appear correctly on the Home Energy System homepage.
</li></ul>
</li></ul>
</li></ul>