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2K Battery Doorbell FAQ - App Setup

We have summarized a list of frequently asked questions regarding the 2K battery doorbell from our valued customers. This FAQ includes links to articles where you may find more information.

Does the doorbell connect to the internet through the Homebase? Or does it connect directly to the router?

Yes, the doorbell connects to the Internet through the Homebase. The doorbell cannot connect to the router directly.

Can I place the Homebase in the middle of my house?

Yes, you can move the Homebase to the ideal place in your house by switching it to Wi-Fi connection. Here is how to Connect the HomeBase 2 to Wi-Fi.

How many cameras will this Homebase 2 support?

In theory, one Homebase 2 can add at most 16 cameras and 16 sensors.

Can I download the recorded videos and save them?

Yes. You can download the videos to your phone’s album via App in MP4 format.

Can I share my device with my family? How many people can receive alerts for the doorbell?

Yes. At eufy's current stage, one device in the app can add up to five guest accounts. Here is how to Share Your eufySecurity Devices With Your Family.

How can I delete doorbell videos that aren't needed?

You can delete videos through App - Event page.

1) Tap the Edit button at the upper right corner of the Event page, choose events you don't want to reserve, and delete them.

2) Play the unwanted video and you will see a delete button under the page.

Can I label the person?

No, the Homebase and doorbell don't support facial recognition.

The camera is triggered by a specific plant moving in the wind. Is there a way to tell it that the plant is not human?

The human body and face detection is a machine learning AI algorithm. Sometimes it may not be able to detect a person correctly. In this case, you can turn down the Motion Detection sensitivity and readjust the activity zone to filter the false trigger.

Is there any way to turn off the App notification for motion detection?

Yes. You can disable the App button of "Notification - Motion Detect" in the doorbell settings. Then you will not receive any motion detection notification when your doorbell camera detects a motion.

Can I watch remote videos and know who is at my door when I am at work?

Yes. The eufy app helps you keep an eye on things and stay connected to your eufy products anywhere you have an internet connection. For instance, with the eufy app, you can get instant notifications when someone drops by you. Tapping the notification, you will see the Live View or History events on your mobile phone.

Does this camera provide “Instant Alerts”?

Yes. App supports users selecting the notification type (Text Only or with Facial Snapshot). Select Text Only, so that the notification would be much faster.

Does not have a 3-second buffer matter if you set motion zones?

Sorry that the 2K battery doorbell does not have a 3 seconds buffer. But you can turn up the sensitivity level to make it more sensitive.

Why can't I livestream from the Doorbell?

If the Doorbell is working properly but the Livestream feature is not working, check the following:

Pull down on the device list to refresh the device’s status.
Check the HomeBase LED. If it's red, it's offline.
Press the button on the Doorbell. If the LED does not light up, it means the Doorbell does not have power.

Would doorbell work with Google Nest Hub? What function does it support now?

With the help of Google Assistant, Google Nest Hub can only support Voice Triggered Live Streaming. We are working on the remaining functions and hope we can make it soon.